9 Best Chatbots for Shopify of 2026

Chatty is a Shopify-only app that combines an AI sales agent with live chat and a help desk. The AI knows your products and inventory, answers pre-sale questions, recommends products, applies store discounts and sends checkout links, and from the Basic plan it tracks orders and translates chats. A human can take over when the shopper asks, and the inbox covers WhatsApp, Messenger, Instagram, email and a help center. The free plan gives 50 AI conversations a month, unlimited human conversations and AI trained on up to 200 products, which is enough to judge answer quality. Basic costs $19.99 a month for 100 AI conversations, five members and a 12-month chat history, and every paid plan charges $0.40 per extra AI conversation. Pro at $68.99 adds a stronger AI model, proactive engagement and abandoned cart recovery. It is a good fit for small catalogs; stores with heavy volume will move up the tiers quickly.

Gorgias is the help desk most Shopify brands meet first, and its AI Agent is built for the questions a store actually gets. It answers order, shipping and return questions, takes actions you allow, and passes conversations to your team with context when it cannot resolve them. Agents work in one inbox for email, live chat, SMS, social and voice with each customer's order history beside the ticket, and they can edit, refund or cancel an order without leaving it. A separate AI Shopping Assistant answers product questions and recommends items. Pricing follows ticket volume rather than seats: Starter is $10 a month for the help desk with 50 tickets, and adding AI Agent brings it to $40 with 30 automated interactions. Basic with AI Agent is $90 monthly or $77 billed annually for 300 tickets. The cost to watch is overage, at $1.50 per automated interaction once the included amount is used.

Tidio has been on the Shopify App Store since 2014 and combines live chat, a help desk and the Lyro AI agent in one app. Lyro answers FAQs and order status questions in the shopper's language, starts proactive chats on product pages and recommends products that are in stock, and the chatbot can add items to the cart or send discount codes to recover abandoned carts. Your team handles email, Instagram, WhatsApp and Messenger in one inbox with Shopify orders next to each conversation. The free plan covers live chat with 50 users, flows for up to 100 visitors a month, ticketing and the mobile app. Paid plans on Shopify start at $29 a month for 100 conversations, and the Lyro AI Chatbot plan is $39 a month with up to 200 Lyro conversations, a website scraper and native Shopify actions. The trade-off is that chat, flows and AI are separate plans, so a store that wants all three pays for more than one.

Shopify Inbox is Shopify's own chat app, and it now puts an AI sales associate on the storefront. Buyers ask questions and get help finding products from your catalog, and when they sign in with Shop the agent can personalize replies with their preferences and purchase history from across Shopify. Inbox connects to your catalog, inventory and policies automatically, so there is nothing to upload, and you set the agent's tone, style and rules. Rating chats trains it further, and built-in analytics show orders assisted and buyer satisfaction. You can also run Inbox without the agent as plain live chat. It is free, which makes it the obvious first step for a store that mainly gets product questions. The limits show once support grows: it is a storefront chat, not a help desk, so there is no shared inbox for email or social messages and no ticketing for a team.

Rep AI is built for Shopify stores where shoppers ask before they buy. One AI agent handles sales and support on the website, email, Instagram, Messenger and WhatsApp, and when it needs a person it passes the conversation with full history to Rep Inbox or to a connected help desk such as Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel. Pricing follows monthly website sessions rather than conversations: for up to 3,000 sessions, Support starts at $15 a month billed annually or $19 monthly, Sales at $29 and Concierge, which combines both, at $37. Every plan has a 14-day free trial without a card. Two costs need checking. AI on email and social channels is an add-on at $0.75 per resolved conversation, or $0.50 billed yearly, and overage runs at $1.20 per resolution up to a $1,000 reserve. A high-traffic store with few questions may find a per-conversation tool cheaper.

Zipchat is a Shopify AI chatbot built around turning support chats into sales. It greets shoppers proactively on live chat, WhatsApp, Instagram and email, and the AI agent takes actions in the conversation: order tracking, returns and refunds, cash on delivery checks, discounts, stock checks, recommendations, upsells and cart recovery. It answers sizing, shipping and FAQ questions, trains itself on your store pages, and can hand off to Gorgias, Zendesk or Re:amaze. The free plan includes every channel with 120 AI replies, around 50 conversations a month. On its own site Starter costs $64 a month billed annually, or $768 a year, for 750 replies, around 300 conversations and 1,000 training pages, with unlimited team members. Extra replies are $49 per 250. That makes Zipchat pricier per conversation than Chatty or Tidio at low volume, so it suits stores that value proactive selling and many channels over the lowest bill.

Intercom's Shopify app combines Fin AI Agent with the Intercom help desk for brands that want AI and human support on one platform. Fin helps shoppers discover products, answers questions and resolves order queries using real-time Shopify data, so shopping and support happen in one conversation. Agents see orders, shipping and customer data in the inbox and can edit shipping details, issue refunds and create orders without leaving it, and a brand can connect all its Shopify stores to one workspace. Pricing has two parts. Seats start at $19 a month on Essential for new customers, against a $29 list price, and Fin costs $0.99 per outcome, counted when a customer confirms the issue is solved, does not ask for more help, or Fin completes a workflow, and charged once per conversation. That model is fair for low volume, but seats plus outcomes grow fast for a busy store, and the Shopify listing has only 18 reviews averaging 3.7.

Siena AI targets consumer brands with enough volume to justify a dedicated AI agent. Its Shopify integration is the most action-heavy on this list: Siena can cancel orders, process refunds, send replacements, edit orders, update shipping addresses, change customer emails and handle price adjustments, all inside the conversation and without routing a ticket to a person. It reads order history and purchase patterns for personal replies and tracks shipments natively across 2,000+ carriers. It works with help desks such as Zendesk and Dixa and with apps such as AfterShip, Yotpo and Recharge, and a Reviews agent and the Ask Siena insights tool sit on the same platform. The price reflects the audience: a $750 monthly platform fee covers the AI engine and an unlimited sandbox, automated tickets cost $0.90 each, and onboarding and Slack support are included. You request a quote through a form, so it is not a fit for small stores testing their first chatbot.

Zendesk is a general customer service suite rather than a Shopify-first app, but many larger retailers run it. Suite Team at $55 per agent a month paid yearly includes AI agents, an AI knowledge base, the AI Action Builder, omnichannel routing, messaging, live chat and telephony. AI agents are billed by automated resolutions, meaning customer requests the agent solved without escalating to a person, and each plan includes a set number. The Shopify app puts customer and order data in the Zendesk sidebar so agents can process refunds and cancellations, and live chat can be embedded on any storefront. The marketplace lists 1,800+ apps, partners and integrations, which matters for brands with a complex stack. The downsides for a Shopify store are cost and fit: per-agent pricing adds up compared with ticket-based tools like Gorgias, setup takes longer than an app store install, and the Shopify listing averages 3.2 from 96 reviews.