Zendesk review

Zendesk remains the broadest ticketing system on this list. Its pricing page states that AI agents are included in every Suite and Support plan, priced on automated resolutions: 5 per agent each month on Support Team and Suite Team and 10 on Suite Professional, with committed extras at $1.50. Macros are a core strength, and the AI layer builds on them: suggested first replies draw on your existing macros and help center articles, and the suggested macros add-on recommends the macro other agents applied to similar tickets. Suite Team at $55 per agent per month billed yearly adds AI agents for messaging, the AI Action Builder and omnichannel support, and the marketplace lists 1,800+ apps and integrations. The catch is cost creep. The $19 Support Team plan is an email ticketing system, Copilot costs another $50 per agent, and monthly billing lifts every tier. Larger teams get the most from it.

Who it is for

Growing and large support teams that want AI agents, macros, voice and a large app marketplace from one vendor.

Price

Support Team from $19 per agent per month billed yearly; 5 automated resolutions per agent a month included, then $1.50 each committed.

$19 agent/month paid yearly
Quoted from the vendor pricing page on November 7, 2026.

Key features

• AI agents included in every Support and Suite plan, billed per automated resolution
• Suggested macros based on macros applied to similar past tickets (add-on)
• Suggested first replies drafted from existing macros and help center articles
• AI Action Builder and AI Knowledge Base on Suite Team and above
• Marketplace with 1,800+ apps, partners and integrations

Strengths and weaknesses

• Strength: AI agents come with the plan instead of a separate product
• Strength: Deep macro and trigger tooling for large queues
• Strength: 14 day trial runs on Suite Professional features
• Weakness: Entry Support Team plan covers email ticketing, while AI agents for messaging start on Suite Team at $55
• Weakness: Copilot is a $50 per agent per month add-on
• Weakness: Monthly billing raises Support Team to $25 per agent

Key facts

• Plans: Support Team $19, Suite Team $55, Suite Professional $115 per agent per month billed yearly
• Monthly billing: $25, $69 and $149 per agent per month
• Included resolutions: 5 per agent a month on Support Team and Suite Team, 10 on Suite Professional
• Extra resolutions: $1.50 each committed
• Free trial: 14 days

Where it ranks

Zendesk is No. 1 in our Best Help Desk Software verdict and No. 7 in Best Live Chat Software.