Zipchat review

Zipchat is the pick for stores whose shoppers talk to them on WhatsApp and social apps. The agent runs on website chat, WhatsApp, Instagram, Messenger and email, recommends products from the live catalog, adds items to the cart inside the chat and answers questions that come in from click-to-DM and Facebook ads. On WhatsApp it adds abandoned cart recovery and broadcast campaigns, which is closer to merchandising than to support. The email agent can handle returns and order changes and read photos customers attach. Pricing starts at $64 a month billed annually for 750 replies, which Zipchat estimates at about 300 conversations, with a 7-day trial and a 30-day money-back guarantee. The constraints are the reply-based unit, which makes chatty shoppers more expensive, $49 for each extra 250 replies, and the lack of its own help desk, so complex cases go to a separate tool such as Zendesk.

Who it is for

Stores on Shopify, WooCommerce or BigCommerce that sell heavily through WhatsApp and social DMs.

Price

Starter $64 per month billed annually ($768 a year), 750 replies per month.

$ 64 per month Billed annually for $768
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Messages visitors before they leave and recommends from the live catalog
• Adds to cart without leaving the chat
• WhatsApp abandoned cart recovery and broadcast campaigns
• Replies to click-to-DM and Facebook ad questions
• Email agent handles returns and order changes and reads attached photos

Strengths and weaknesses

• Strength: Covers WhatsApp selling better than most support-first tools
• Strength: Works across Shopify, WooCommerce and BigCommerce
• Strength: 7-day trial and 30-day money-back guarantee
• Weakness: Billing by replies means long conversations use more of the bundle
• Weakness: Extra replies cost $49 per 250
• Weakness: No built-in human help desk

Key facts

• Starter: $64 a month billed annually, 750 replies, about 300 conversations
• Pro: $240 a month billed annually, 3,000 replies
• Extra replies: $49 for 250
• Brands: 2,500+ according to Zipchat

Where it ranks

Zipchat is No. 6 in our Best AI Agents for Ecommerce verdict and No. 6 in Best Chatbots for Shopify and No. 5 in Best Ecommerce Chatbots.