Tidio review

Tidio is built for owners who want chat live on their site in minutes. The inbox gathers live chat, Instagram, WhatsApp and Messenger messages, and Flows send proactive messages, collect leads and catch chats that come in while nobody is online. The Lyro AI Agent answers from your knowledge, follows a tone you set and hands off to a person when needed; Tidio says customers average a 75% resolution rate. Pricing is based on billable conversations rather than seats. The free plan covers 50 a month with up to 10 seats, Starter at $24.17 a month raises that to 100 and adds a one-off 50 Lyro conversations, and Growth from $49.17 adds automatic chat assignment, viewed pages history and macros. Ongoing AI volume comes from Lyro plans starting at $32.50 a month. The model is cheap at low volume, but costs climb with traffic, and team features such as departments sit on the Plus plan from $300.

Who it is for

Small online stores and service businesses that want quick setup and AI answers on a small budget.

Price

Free plan with 50 billable conversations; Starter at $24.17 per month for 100 conversations.

Starter Handle all customer conversations in one tool. Reply faster with smarter features. $ 24.17 /mo. 100 Billable conversations 7-day free trial
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Live chat, Instagram, WhatsApp and Messenger in one inbox
• Lyro AI Agent with human handoff and knowledge-based answers
• Flows for proactive messages, lead capture and missed conversations
• Live visitors list and viewed pages history
• Lyro can be added to Zendesk, Salesforce or another help desk

Strengths and weaknesses

• Strength: Free plan with 50 billable conversations and up to 10 seats
• Strength: Tidio reports a 75% average Lyro resolution rate
• Strength: No coding needed to put the widget live
• Weakness: Plans are capped by billable conversations, so busy sites pay more
• Weakness: Starter includes Lyro only as a one-off 50 conversation allowance
• Weakness: Departments and custom branding need the Plus plan from $300 per month

Key facts

• Free plan: Yes, 50 billable conversations a month, 10 seats
• Paid plans: Starter $24.17, Growth from $49.17, Plus from $300 per month
• Lyro standalone: From $32.50 per month for 50 Lyro conversations
• Free trial: 7 days

Where it ranks

Tidio is No. 3 in our Best Live Chat Software verdict.