Gorgias review

Gorgias is the specialist here: a help desk built for online stores and priced by tickets rather than seats. The help desk alone starts at $10 a month for 50 tickets on Starter and runs to $900 a month for 5,000 tickets on Advanced, with $0.40 or $0.36 per ticket past the limit. Adding the AI Agent lifts Starter to $40 a month with 30 automated interactions, and extra interactions cost $1.50 past your plan's allowance. The AI Agent is pre-trained on 18+ verticals, follows your brand voice and guardrails, and can take actions such as canceling an order or applying a discount. Email, chat, social and a help center are built in, voice and SMS are add-ons, and the comparison lists Shopify, WooCommerce, BigCommerce and 150+ app integrations. Because there are no seat fees, a whole team can answer tickets. The model gets expensive at high ticket counts, and it is not meant for SaaS or IT support.

Who it is for

Shopify, WooCommerce and BigCommerce stores that want support and AI in one bill.

Price

Help desk Starter from $10 per month billed monthly for 50 tickets; with AI Agent from $40 per month.

$10 /mo Billed monthly · cancel anytime Included 50 tickets / month Helpdesk $10/mo
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Help desk priced by monthly tickets, never per agent
• AI Agent pre-trained on 18+ verticals with brand voice and guardrails
• AI actions such as cancel, discount and apply
• Shopify, WooCommerce, BigCommerce and Magento integrations
• Voice and SMS add-ons on any plan

Strengths and weaknesses

• Strength: No per-seat fees, so the whole team can work tickets
• Strength: Starter help desk costs $10 a month
• Strength: Annual billing lowers Basic with AI Agent from $90 to $77 a month
• Weakness: Starter includes only 50 tickets a month, then $0.40 per ticket
• Weakness: Starter is monthly billing only
• Weakness: Built for ecommerce, so it is a poor fit for SaaS or IT support

Key facts

• Pricing basis: Tickets and automated interactions per month, not seats
• Help desk only: Starter $10, Basic $60, Pro $360, Advanced $900 per month billed monthly
• With AI Agent: Starter $40 per month with 50 tickets and 30 automated interactions
• Overage: $0.40 per ticket on Starter and Basic
• Integrations: 150+ apps

Where it ranks

Gorgias is No. 6 in our Best Help Desk Software verdict.