Chatty review

Chatty is a Shopify-only app that combines an AI sales agent with live chat and a help desk. The AI knows your products and inventory, answers pre-sale questions, recommends products, applies store discounts and sends checkout links, and from the Basic plan it tracks orders and translates chats. A human can take over when the shopper asks, and the inbox covers WhatsApp, Messenger, Instagram, email and a help center. The free plan gives 50 AI conversations a month, unlimited human conversations and AI trained on up to 200 products, which is enough to judge answer quality. Basic costs $19.99 a month for 100 AI conversations, five members and a 12-month chat history, and every paid plan charges $0.40 per extra AI conversation. Pro at $68.99 adds a stronger AI model, proactive engagement and abandoned cart recovery. It is a good fit for small catalogs; stores with heavy volume will move up the tiers quickly.

Who it is for

Budget-conscious Shopify stores that want AI order tracking and product answers for under $20 a month.

Price

Free plan with 50 AI conversations a month; Basic $19.99 per month ($203.88 a year) with 100 AI conversations.

Basic $19.99 / month or $203.88/year and save 15% $0.4 per additional AI conversation
Quoted from the vendor pricing page on November 9, 2026.

Key features

• AI chat that answers pre-sale product questions using your products and inventory
• Order tracking and FAQ answers with chat translation
• Product recommendations, upsells, store discounts and checkout links
• Proactive cart recovery on the Pro plan
• Omnichannel inbox for WhatsApp, Messenger, Instagram, email and help center

Strengths and weaknesses

• Strength: Lowest paid AI plan on this list at $19.99 a month
• Strength: Free plan includes 50 AI conversations and unlimited human conversations
• Strength: 4.9 rating from 1,895 Shopify App Store reviews
• Weakness: AI order tracking starts on Basic, not on the free plan
• Weakness: Basic includes only 100 AI conversations a month
• Weakness: The stronger Pro AI model and abandoned cart recovery start at $68.99 a month

Key facts

• Plans: Free, Basic $19.99, Pro $68.99, Plus $199 per month
• Free plan: 50 AI conversations a month, AI trained on up to 200 products
• Extra AI conversations: $0.40 each on paid plans
• Shopify App Store rating: 4.9 from 1,895 reviews

Where it ranks

Chatty is No. 1 in our Best Chatbots for Shopify verdict.