Rep AI review

Rep AI covers the merchandising side of this list better than the support-first vendors. Instead of waiting for a shopper to open chat, it watches behavior such as hesitation, product comparisons and exit risk, then starts a conversation and narrows the product choice. A built-in Sales Skill times complementary recommendations, and the same agent answers order tracking, returns and policy questions. Rep Inbox adds a help desk on the same ticket tiers as Gorgias at a lower published price, and the agent can also hand conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel. Pricing follows traffic: up to 3,000 monthly sessions, Support costs $15 a month billed annually and Concierge, which combines sales and support, costs $37. Every plan has a 14-day trial without a card. The limits are add-on costs for email and social channels, a $1.20 overage per resolution, and a product shaped around Shopify.

Who it is for

Small and midsize Shopify stores that want an AI salesperson and support agent priced by traffic.

Price

Support from $15 per month billed annually ($19 monthly); Sales from $29 and Concierge from $37 billed annually, priced by monthly sessions.

plans start at $15 a month billed annually ($19 monthly)
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Behavioral AI watches hesitation, comparisons and exit risk before starting a chat
• Sales Skill times complementary product recommendations for higher order value
• Support agent resolves order tracking, returns and policy questions
• Rep Inbox help desk with routing and full conversation context
• Insights on unanswered questions, drop-off reasons and competitor mentions

Strengths and weaknesses

• Strength: Lowest entry price in this list
• Strength: Rep AI says setup is live in 6 clicks, with a 14-day trial and no card
• Strength: Hands off to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel with full history
• Weakness: AI on email, Instagram, Messenger and WhatsApp is a paid add-on
• Weakness: Overage at $1.20 per resolution once bundled resolutions run out
• Weakness: Built mainly for Shopify stores

Key facts

• Support plan: $15 a month billed annually, up to 3,000 sessions
• Concierge (sales and support): $37 a month billed annually
• Channel add-on: $0.75 per AI-resolved conversation, $0.50 on yearly billing
• Integrations: 35+, including Shopify, Klaviyo and WooCommerce

Where it ranks

Rep AI is No. 3 in our Best AI Agents for Ecommerce verdict and No. 5 in Best Chatbots for Shopify and No. 2 in Best Ecommerce Chatbots.