Shopify Inbox review

Shopify Inbox is Shopify's own chat app, and it now puts an AI sales associate on the storefront. Buyers ask questions and get help finding products from your catalog, and when they sign in with Shop the agent can personalize replies with their preferences and purchase history from across Shopify. Inbox connects to your catalog, inventory and policies automatically, so there is nothing to upload, and you set the agent's tone, style and rules. Rating chats trains it further, and built-in analytics show orders assisted and buyer satisfaction. You can also run Inbox without the agent as plain live chat. It is free, which makes it the obvious first step for a store that mainly gets product questions. The limits show once support grows: it is a storefront chat, not a help desk, so there is no shared inbox for email or social messages and no ticketing for a team.

Who it is for

Shopify stores that want free storefront chat with an AI agent and no extra vendor.

Price

Free.

Shopify Inbox Pricing Free
Quoted from the vendor pricing page on November 9, 2026.

Key features

• AI sales associate that answers questions and helps buyers find products
• Connects to catalog, inventory and policies automatically
• Personalized replies for buyers signed in with Shop, using preferences and purchase history
• Tone, style and rules settings, plus chat ratings that train the agent
• Analytics for orders assisted and buyer satisfaction

Strengths and weaknesses

• Strength: Free and built by Shopify
• Strength: No setup beyond installing; store data connects automatically
• Strength: Listed in 20+ languages
• Weakness: Storefront chat only, with no email, WhatsApp or social inbox
• Weakness: Few integrations outside Shopify itself
• Weakness: No ticketing or help desk workflow for larger teams

Key facts

• Price: Free
• Works with: Shopify Admin and Online Store
• Launched: August 14, 2019
• Shopify App Store rating: 4.5 from 5,815 reviews

Where it ranks

Shopify Inbox is No. 4 in our Best Chatbots for Shopify verdict.