9 Best Ecommerce Chatbots of 2026

Gorgias is the most complete store chatbot in this list because the AI Agent and the help desk come from one vendor built around ecommerce data. Gorgias says the AI Agent handles shoppers before, during and after purchase, from sizing and availability questions to returns and subscription changes. Its action library lists more than 130 actions, including full or partial refunds, order cancellations, address updates, discounts and adding items to the cart inside the chat. Setup runs through Gaia, an assistant that configures channels and policies from plain language instructions, and a sandbox lets you test against real tickets before customers see answers. Pricing is by ticket volume rather than seats: Starter with AI Agent is $40 a month for 50 tickets and 30 automated interactions. The trade-off is overage. Every automated interaction past the limit costs $1.50, so a busy sale weekend can raise the bill quickly.

Rep AI is built for the part of ecommerce chat that drives revenue: catching a shopper who hesitates and guiding them to a product. The vendor says it monitors behavioral signals such as hesitation, product comparisons and exit risk, then opens a conversation at that moment instead of greeting every visitor. A Sales Skill times complementary product suggestions to lift order value, and the same agent handles order tracking, returns and policy questions. It runs on the website, email, Instagram, Facebook Messenger and WhatsApp, and it can pass conversations to Rep Inbox or to an existing help desk such as Gorgias or Zendesk. Plans are priced by monthly sessions, starting at $15 a month billed annually for Support up to 3,000 sessions. Watch the extras: AI on email and social channels is billed per resolution, and overage is switched on by default for new accounts.

Fin is a general customer service agent, but Intercom now documents a dedicated ecommerce mode that changes what it does on a store. Fin for Ecommerce reads Shopify variants, pricing and availability together with live browsing context, narrows a large catalog to a short list and explains trade-offs so the shopper can decide. Intercom says it connects to the Shopify APIs, catalog and customer data and goes live in minutes once the store is linked. The wider Fin platform adds chat, email, voice and social channels, plus the option to run on Zendesk, Salesforce, HubSpot or Freshdesk instead of Intercom's own help desk. Billing is $0.99 per outcome on top of seats, with Essential seats at $19 for new customers. It ranks below the specialists on value because the full bill combines several lines, and its ecommerce features cover Shopify only.

Tidio is the easiest way for a small store to put a chatbot on its site without a big commitment. The free plan covers live chat basics, and paid plans start at $24.17 a month billed annually for 100 billable conversations, with a one-off allowance of 50 Lyro AI conversations to test the AI. Lyro itself is priced at $0.50 per conversation, among the lowest AI rates we found. For stores, Tidio documents product recommendations from your catalog in real time, Flows that trigger at set moments, and a Shopify app that answers product questions and recovers carts. Its integrations page lists apps for Shopify, BigCommerce, Adobe Commerce, PrestaShop, Ecwid, OpenCart and Shopware, so it covers more store platforms than most rivals here. Larger brands may outgrow it: the action library is narrower than Gorgias and the conversation caps on lower tiers fill up fast.

Zipchat is the cart recovery specialist in this group. Its website chat recommends products from the live catalog, adds items to the cart without leaving the conversation and messages visitors before they exit. On WhatsApp it runs abandoned cart recovery, broadcast campaigns and replies to click-to-WhatsApp ads, and the same agent answers Instagram DMs, Messenger and email threads. Platform coverage is wide: Zipchat lists native integrations for Shopify, WooCommerce, BigCommerce, Magento, PrestaShop and Wix, and says those install in under a minute. Every plan includes all channels, all languages and unlimited team members. The limit is volume. Starter costs $64 a month billed annually for 750 AI replies, which Zipchat estimates at about 300 conversations, and extra packs cost $49 for 250 replies, so a high-traffic store moves up the tiers fast.

Yuma is a support automation layer for brands that already run a help desk and want the AI to finish tickets, not just draft replies. It takes actions in Shopify, WooCommerce or Magento from inside Gorgias, Zendesk, Gladly and other help desks, covering order status, returns, refunds, cancellations, subscription changes and address edits. Billing follows full resolutions only: if a human or the customer gets involved, the ticket does not count. A Sales AI widget answers sizing and compatibility questions on product pages, and Social AI handles Facebook and Instagram, though both are add-ons. The entry point is the main obstacle for smaller stores. Starter is $14,400 a year paid upfront for about 12,000 resolutions on a 12-month commitment, and setup goes through a demo with the sales team.

Siena positions itself as an AI agent of record for consumer brands, and its pitch is tone: AI personas built on your brand voice and customer language, with channel-specific styling. In practice it sits on top of your help desk, automating responses across every Gorgias channel and inside Zendesk, Intercom, Kustomer, Gladly and Dixa. Its integration catalog leans into post-purchase work for DTC brands: Shopify and Fulfil orders, Recharge, Skio and Ordergroove subscriptions, Loop returns, AfterShip tracking and Yotpo reviews. Siena also engages shoppers on social channels and answers product questions there. The pricing page lists a $750 monthly platform fee plus $0.90 per automated ticket, and the final quote comes through a sales form. For this list the gap is pre-purchase selling: the dedicated Shopping Agent is still marked as coming soon.

Re:amaze is a traditional help desk with ecommerce chat tools built in, which suits small teams that want order lookups and proactive messages without paying per AI outcome as the main cost. Every plan includes a Welcome Bot, an Order Bot and custom bots, plus Cues, which send targeted messages to shoppers on your site. The Re:amaze AI Agent is still labeled beta and includes 5 resolutions per user per month on Basic, then $0.85 per resolution. Store integrations include Shopify and BigCommerce. Basic costs $29 per team member per month, or $26.10 billed annually, and covers email, live chat and social channels. Pro at $49 adds SMS and voice, a live view of site visitors and multiple brands. It ranks lower here because its AI is newer and less documented than the specialists, and it does not publish product recommendation features.

Zendesk is the enterprise option here, and its retail page explains how it fits a store: AI agents grounded in your policies and shopper context track orders, start returns and process exchanges, then hand off to human teams. It brings shopper, order, inventory and fulfillment data into one workspace and supports chat, email, voice, social, web and in-store service, which matters for retailers with physical locations. The marketplace lists more than 1,800 apps, partners and integrations. For an ecommerce chatbot, though, Zendesk is mainly a support tool. We found no documented product recommendation or cart recovery features, and the AI agents start on Suite Team at $55 per agent per month paid yearly, with automated resolutions billed on top at $1.50 each on committed volume. Small stores will pay more for less store-specific help than they get from Gorgias or Tidio.