Yuma AI review

Yuma AI is the operations-minded pick: it does not replace your help desk, it works through it. Once connected to Gorgias, Zendesk, Kustomer, Gladly or Re:amaze and to your store, its agents take actions on order status, returns, refunds, cancellations, subscription changes and address edits, with more than 75 pre-built automations and live carrier tracking. Yuma 2.0 turns an uploaded support SOP into playbooks with tests, which suits teams that already have written policies. The billing model is the cleanest in this list: Yuma charges only for full resolutions where no customer or agent got involved after the AI, and escalations are free. The Starter plan is $14,400 a year for about 12,000 resolutions, and annual plans pause instead of billing overage. That upfront commitment is the drawback. Small stores will find the entry point high, and sales, social and voice agents cost extra on separate quotes.

Who it is for

Established DTC brands with a help desk and high ticket volume that want to pay only for full resolutions.

Price

Starter $14,400 per year (about $1.20 per resolution, 12,000 resolutions) on a 12-month commitment.

$14,400 /yr ~ $1.20 per resolution 12,000 resolutions / year
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Handles WISMO, returns, refunds, cancellations, subscription changes and address edits end to end
• 75+ pre-built automations with real-time carrier data
• Connects to Gorgias, Zendesk, Kustomer, Gladly and Re:amaze plus your Shopify store
• Writes and tests playbooks from an uploaded SOP
• 15 to 20 safety checks on every reply before it sends

Strengths and weaknesses

• Strength: Billing counts only tickets resolved with no human involved
• Strength: No overage on annual plans; usage pauses at the bundle limit
• Strength: Works with any major ecommerce help desk
• Weakness: Annual plans start at $14,400 paid upfront
• Weakness: Sales AI and Voice AI are separate add-ons priced by quote
• Weakness: Not a help desk, so you keep paying for one

Key facts

• Starter: $14,400 a year, about 12,000 resolutions
• Growth: $40,000 a year, about 48,000 resolutions
• Monthly plan overage: $1.50 per extra full resolution
• Rate floor: Toward $0.55 per resolution past 120,000 a year

Where it ranks

Yuma AI is No. 4 in our Best AI Agents for Ecommerce verdict and No. 6 in Best Ecommerce Chatbots.