Re:amaze review

Re:amaze is a traditional help desk with ecommerce chat tools built in, which suits small teams that want order lookups and proactive messages without paying per AI outcome as the main cost. Every plan includes a Welcome Bot, an Order Bot and custom bots, plus Cues, which send targeted messages to shoppers on your site. The Re:amaze AI Agent is still labeled beta and includes 5 resolutions per user per month on Basic, then $0.85 per resolution. Store integrations include Shopify and BigCommerce. Basic costs $29 per team member per month, or $26.10 billed annually, and covers email, live chat and social channels. Pro at $49 adds SMS and voice, a live view of site visitors and multiple brands. It ranks lower here because its AI is newer and less documented than the specialists, and it does not publish product recommendation features.

Who it is for

Small Shopify and BigCommerce stores that want a classic help desk with chat bots included.

Price

Basic $29 per team member per month ($26.10 billed annually); AI agent from 5 resolutions per user, then $0.85 each.

Basic $29 per Team Member per Month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Order Bot, Welcome Bot and custom bots on every plan
• Cues send proactive, targeted messages on your website
• Re:amaze AI Agent (Beta) answers chats around the clock
• Live view of site visitors and Peek screen sharing on higher plans
• Shared inbox for email, chat, social, SMS and voice

Strengths and weaknesses

• Strength: Chat bots included from the Basic plan
• Strength: 14-day free trial with no credit card
• Strength: Push campaigns for re-engagement
• Weakness: Per-seat pricing grows with team size
• Weakness: AI agent includes only 5 resolutions per user on Basic
• Weakness: SMS, voice and live visitor view need the Pro plan

Key facts

• Basic: $29 per team member per month, $26.10 billed annually
• Pro: $49 per team member per month
• Plus: $69 per team member per month
• AI agent overage: $0.85 per additional resolution

Where it ranks

Re:amaze is No. 8 in our Best Ecommerce Chatbots verdict.