Chatbase review

Chatbase is built around one idea: point it at your content and get a working agent you can publish anywhere. Even the $32 Hobby plan, billed yearly, connects to WhatsApp, Messenger, Instagram, Slack, Shopify and WordPress, and lets you pick advanced models from OpenAI, Anthropic, Gemini, Mistral and DeepSeek. Each agent can run AI Actions and Procedures, so it can do more than answer from documents. The Basic plan at $120 per month billed yearly is where it becomes a support platform, adding voice, telephony, a helpdesk inbox, API access and connectors for Zendesk, Salesforce, Intercom, HubSpot, Freshdesk and Zapier. Chatbase lists SOC 2 Type II, GDPR and HIPAA coverage. The trade-offs are cost and limits: there is no free plan, every tier includes a single agent, extra agents cost $25 per month, and white-labeling is a $99 monthly add-on.

Who it is for

Small teams that want a knowledge-trained support or sales bot live quickly, with a long list of help desk integrations.

Price

Hobby from $32 per month billed yearly ($40 monthly) with 700 message credits.

Hobby $32 $40 $40 $40 /month billed yearly Save $96 yearly
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Trains an agent on files and website content, with 40 MB of training content per agent
• AI Actions and Procedures that let the agent complete tasks
• Models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others
• Helpdesk inbox, voice and telephony from the Basic plan
• Zendesk, Salesforce, Intercom, HubSpot, Zapier and Twilio integrations from Basic

Strengths and weaknesses

• Strength: WhatsApp, Messenger, Instagram and Slack included on the entry plan
• Strength: Wide choice of model providers on every plan
• Strength: States that customer data is not used to train models
• Weakness: No permanent free plan, only a 7-day trial
• Weakness: Hobby includes 1 agent and no API access
• Weakness: Removing Chatbase branding costs $99 per month extra

Key facts

• Hobby: $32 per month billed yearly, 700 message credits, 2 members
• Basic: $120 per month billed yearly, 4,000 message credits
• Business: $400 per month billed yearly, 15,000 message credits
• Extra credits: $40 per 1,000 message credits
• Compliance: SOC 2 Type II, GDPR, HIPAA

Where it ranks

Chatbase is No. 2 in our Best AI Chatbot Builders verdict and No. 8 in Best AI Customer Support Agents.