Botpress review

Botpress is the builder here for customer-facing agents. Its Studio offers a visual canvas, a natural language builder lets non-developers describe the agent, and the agents can act rather than only answer: Botpress documents refunds, plan and billing changes, order corrections and proactive outreach. Escalation rules decide when the AI acts and when it hands off, passing the history and steps already tried to a person. It runs on top of Intercom, Zendesk, HubSpot or Salesforce, or with its own Botpress Desk. Deployment covers webchat, WhatsApp and Slack. Pricing has no per-seat cost and includes AI usage: the free plan has 100 conversations, and Plus costs $150 a month billed annually for 250 conversations, with packs of 100 for $65. It ranks lower here because it centers on support conversations rather than general task-running agents, and the per-conversation model gets expensive at volume.

Who it is for

Support teams that want agents to take actions such as refunds and account changes in conversations.

Price

Free plan with 100 conversations; Plus $150 per month billed annually with 250 conversations.

Plus $150/mo billed annually 250 conversations/mo included
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Botpress Studio visual agent builder and a natural language builder
• Agents that issue refunds, update accounts and correct orders
• Hot handoff to a human with full conversation context
• Works on top of Intercom, Zendesk, HubSpot or Salesforce, or with Botpress Desk
• AI usage included in every conversation

Strengths and weaknesses

• Strength: No per-seat cost
• Strength: Free plan with 100 conversations and 3 seats
• Strength: AI model costs are included rather than billed separately
• Weakness: Built around support, less suited to back-office agents
• Weakness: Plus starts at $150 a month billed annually
• Weakness: Overage packs cost $0.65 per conversation on Plus

Key facts

• Free plan: 100 conversations, 3 seats
• Plus: $150 a month billed annually, 250 conversations
• Team: $750 a month billed annually, 1,500 conversations
• AI usage: $0.10 included per conversation
• Agents built: 750k, per Botpress

Where it ranks

Botpress is No. 8 in our Best AI Agent Builders verdict and No. 1 in Best AI Chatbot Builders.