Tidio Lyro review

Tidio pairs live chat and ticketing with Lyro, an AI agent that Tidio says works only from the content and guidance you supply, which limits made-up answers. You add it to a website in a few clicks, feed it support content and set handoff rules for sensitive topics or high-value customers. Lyro charges per conversation rather than per reply, so a customer asking three questions in one chat counts once, and Tidio's Lyro page quotes $0.50 per conversation. The free plan includes a lifetime allowance of 50 Lyro conversations, and the Starter plan costs $24.17 per month billed annually. Tidio also lists Messenger, Instagram, WhatsApp and email integrations. The limits show up for larger teams: connecting Lyro to Zendesk, Intercom or Salesforce requires the custom-priced Premium plan, branding removal costs extra, and the Plus plan starts at $300 per month plus usage.

Who it is for

Small online businesses that want website chat with an AI agent and a free start.

Price

Free plan; Starter from $24.17 per month billed annually; Lyro alone from $32.50 per month for 50 conversations.

$ 24.17 /mo. 100 Billable conversations 7-day free trial This plan includes: 50 Lyro AI Agent conversations (one-off)
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Lyro answers only from your knowledge base and guidance
• Flexible handoff and escalation rules to human agents
• Resolution rate and satisfaction reporting
• Lyro can run on top of Zendesk, Intercom or Salesforce on Premium
• Flows for proactive chat automation

Strengths and weaknesses

• Strength: Free plan and a one-off allowance of 50 Lyro conversations
• Strength: Multiple questions in one conversation cost the same
• Strength: Website install takes a few clicks without technical knowledge
• Weakness: Connecting Lyro to other help desks requires the Premium plan
• Weakness: Removing Tidio branding is a paid add-on
• Weakness: Plus starts at $300 per month plus usage

Key facts

• Free Lyro allowance: First 50 conversations, lifetime
• Lyro standalone: From $32.50 per month for 50 conversations
• Per conversation: $0.50, per Tidio's Lyro page
• Free trial: 7 days

Where it ranks

Tidio Lyro is No. 6 in our Best AI Customer Support Agents verdict.