Crisp review

Crisp prices by workspace, which suits a small team that does not want a bill that grows with every hire. The free plan gives 2 seats, the website chat widget, a shared inbox and mobile apps. Mini at $45 a month adds a shared email inbox, 4 seats and $5 of AI credits, which Crisp puts at about 90 automated conversations. Essentials at $95 includes 10 seats, about 450 automated conversations and the omnichannel inbox with WhatsApp Business, Instagram, SMS, Line and Viber, while Plus at $295 adds AI agent tasks that connect to third-party tools. The Hugo AI agent answers routine questions, and when it cannot, customers move to a support agent in the same thread; if they leave the site, the conversation continues by email. Extra agents cost $10 a month. The catch is that the free plan has no AI at all and the channel list most teams want sits on Essentials.

Who it is for

Small teams that want many messaging channels and AI for one flat monthly price.

Price

Free plan with 2 seats; Mini at $45 per month per workspace with 4 seats.

Mini For early-stage companies who want to improve their customer service. $ 45 Per month, per workspace
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Hugo AI agent with human handover when the bot cannot help
• WhatsApp Business, Instagram, Messenger, SMS, Telegram, Viber, Line and phone in one inbox
• Chat-to-email continuity so customers can reply from their inbox
• Live geolocation map of active website visitors
• Shopify, WooCommerce, Adobe Commerce and Prestashop order sync

Strengths and weaknesses

• Strength: Seats included in the plan price, with extra agents at $10 a month
• Strength: 14-day trial unlocks every feature with no card
• Strength: Wide channel list, including Telegram, Viber and Line
• Weakness: The free plan includes no AI credits
• Weakness: WhatsApp and other messaging apps start on the $95 Essentials plan
• Weakness: Included AI credits cover a modest number of automated conversations

Key facts

• Free plan: Yes, 2 seats and a website chat widget
• Paid plans: Mini $45, Essentials $95, Plus $295 per workspace per month
• Seats included: 4 on Mini, 10 on Essentials, 20+ on Plus
• Included AI: About 90, 450 and 1,350 automated conversations on Mini, Essentials and Plus

Where it ranks

Crisp is No. 5 in our Best Live Chat Software verdict.