Freshdesk review

Freshdesk offers the most generous AI bundle among the seat-priced help desks we compared. Every plan, starting with Growth at $19 per agent per month billed annually, includes the first 500 Freddy AI Agent sessions, and extra sessions are sold at $49 per 100. Growth covers ticketing with a shared inbox, a customer portal and knowledge base, out-of-the-box reports, threads and tasks, and roles and permissions. Pro at $55 adds a multilingual help desk, custom dashboards, intelligent routing, multiple SLA policies and external collaborators, with 5,000 collaborators included. Day passes let part-time helpers work tickets from $2 a pass on Growth. The trade-offs are in the add-ons: Freddy AI Copilot costs $29 per agent per month, and connector app tasks and MCP actions are billed separately. The 14 day trial opens on the Enterprise plan, so check which features you will lose when you pick a lower tier.

Who it is for

Small and midsize teams that want an AI agent bundled into a low seat price.

Price

Growth from $19 per agent per month billed annually, with the first 500 Freddy AI Agent sessions included.

$19 /agent/month, billed annually Launch AI-powered service over email
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Freddy AI Agent with the first 500 sessions included on Growth, Pro and Enterprise
• Ticketing and shared inbox with threads and tasks
• Customer portal and knowledge base on every plan
• Intelligent routing and multiple SLA policies on Pro
• Freddy AI Copilot add-on at $29 per agent per month

Strengths and weaknesses

• Strength: AI agent sessions are bundled rather than billed from the first conversation
• Strength: 5,000 collaborators included on Pro and Enterprise
• Strength: Day passes for occasional agents from $2
• Weakness: Extra AI sessions cost $49 per 100
• Weakness: Multilingual help desk and custom dashboards start on Pro at $55
• Weakness: Connector app tasks and MCP actions are paid add-ons

Key facts

• Plans: Growth $19, Pro $55, Enterprise $89 per agent per month billed annually
• Included AI sessions: First 500 on every plan
• Extra sessions: $49 per 100
• Copilot: $29 per agent per month on Pro and Enterprise
• Free trial: 14 days on the Enterprise plan

Where it ranks

Freshdesk is No. 2 in our Best Help Desk Software verdict.