Front review

Front looks like email and works like a help desk, which suits teams whose customers write long threads to a shared address. Starter at $25 per seat per month billed annually gives up to 10 seats a shared inbox and ticketing on one channel type. Professional at $65 adds omnichannel support across email, SMS, social and WhatsApp, macros with up to 20 automation rules, advanced analytics and SSO. Enterprise at $105 adds AI-powered routing and tagging, unlimited rules and macros, a multi-language knowledge base and includes AI Copilot, QA and CSAT. The AI agent, Autopilot, is an add-on on every plan starting at $0.39 per conversation, and Front also publishes an MCP server for other AI tools. The free trial runs 14 days on Professional features. Macros sitting above the entry plan is the main weakness for this list's angle, and the Starter seat cap means growing teams move up quickly.

Who it is for

B2B, logistics and account teams that run support out of shared email and need collaboration on each ticket.

Price

Starter from $25 per seat per month billed annually, up to 10 seats; Autopilot AI agent from $0.39 per conversation.

Starter $25 /seat/mo, up to 10 seats
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Shared inbox and ticketing system
• Macros and up to 20 automation rules on Professional, unlimited on Enterprise
• Autopilot omnichannel AI agent from $0.39 per conversation
• AI-powered routing and tagging on Enterprise
• MCP server that lets AI tools access conversations and data

Strengths and weaknesses

• Strength: Works the way email-heavy teams already do
• Strength: Enterprise includes AI Copilot, QA and CSAT
• Strength: 14 day free trial on Professional features
• Weakness: Starter covers a single channel type and caps at 10 seats
• Weakness: Macros need Professional at $65 per seat
• Weakness: Autopilot is an add-on on every plan

Key facts

• Plans: Starter $25, Professional $65, Enterprise $105 per seat per month billed annually
• Seat caps: 10 on Starter, 50 on Professional
• AI agent: Autopilot from $0.39 per conversation
• Copilot add-on: $20 per seat per month
• Customers: 9,300+ companies, per Front

Where it ranks

Front is No. 7 in our Best Help Desk Software verdict.