10 Best Conversation Intelligence Software of 2026

Avoma gives a sales manager most of what the enterprise suites offer for coaching, at a price you can see before a demo. The base Startup seat costs $19 per recorder per month on annual billing and covers recording, transcription in 70+ languages and AI notes. Coaching lives in the Conversation Intelligence add-on at $29 per seat per month billed annually, which adds AI Call Scoring, AI coaching recommendations, Smart Trackers and a global Ask Avoma search. Scorecards can follow a pre-built sales methodology template or a custom rubric, and Avoma states they cover 100% of calls, so managers can sort by low scores instead of sampling recordings. Viewers and collaborators are free, which keeps the cost tied to the reps who record. CRM sync covers Salesforce, HubSpot, Zoho, Pipedrive and Copper, and dialer integrations include Aircall, RingCentral and Dialpad. The catch is stacking: base seat plus add-on lands near $48 a rep each month, and forecasting is a further add-on.

Fathom is the easiest way to get every rep recording calls, because the free plan already includes unlimited recordings, transcriptions, instant summaries and clips. Coaching starts on the team tiers. Team costs $15 per user per month on annual billing with a two-user minimum and adds a shared workspace, playlists, trackers and Ask Fathom across team calls. Business, at $25 per user per month billed annually, adds coaching metrics that track speaking patterns, AI scorecards, Deal View, which gathers every call on a deal in one place, and CRM field sync that updates records after meetings. Summary templates cover sales frameworks including BANT and Sandler. Integrations include HubSpot, Salesforce, Zapier and a public API with MCP. Fathom also says teams leaving Gong can get Business free through their existing contract with data migration. It is a meeting tool first, so forecasting and pipeline analytics are thinner than in Gong or Salesloft.

Gong remains the reference point for conversation intelligence in large sales teams. It records and transcribes calls, meetings and emails automatically, then its models flag topics, objections, competitor mentions and buying signals, and it says it captures 99% of customer interactions. Managers get dashboards, scorecards and coaching recommendations built from real calls, while AI agents write summaries, update CRM fields and draft follow-ups. The same conversation data powers Gong Enable for coaching programs, Gong Forecast for deal risk and Gong Engage for outreach, which is the main reason enterprises pick it over point tools. Gong lists more than 5,000 customers. The trade-off is cost and process: the pricing page explains that licenses are per user with a platform fee scaled to user count, and every quote starts with a form. Smaller teams will pay for depth they may not use.

Sybill approaches coaching as a conversation with your call data rather than a scorecard workflow. Reps ask Ask Sybill how strong their discovery was or how their objection handling compares to last quarter, and managers ask which reps need help or who improved talk-to-listen ratio the most in 30 days. Answers draw on calls, CRM, email and calendar data. Capture covers video meetings through an invisible recorder, dialer calls from tools such as Aircall and RingCentral, and in-person meetings through the mobile app, with support for 100+ languages. The free plan includes unlimited recordings and transcripts with 20 AI summaries a month. Pro costs $30 per user per month on annual billing and pushes summaries into the CRM. Business, at $90, adds full CRM context inside Ask Sybill, which is where manager analysis gets most useful, so the plan most coaching teams need is the expensive one. Sybill says more than 850 sales teams use it daily.

Fireflies.ai is the low-cost way to give a whole sales team transcripts and some coaching data. The free plan transcribes without limit with capped AI summaries and storage, and Pro costs $10 per seat per month on annual billing. Conversation intelligence arrives with Business at $19 per seat billed annually, adding team analytics for admins. Managers can compare reps on questions asked, talk-to-listen ratio, longest monologue and filler words, track how often competitors, objections and pricing come up, and filter by speaker or sentiment. Transcription covers 100+ languages, and Fireflies connects to 240+ apps, including CRMs and dialers. What it does not publish is AI call scoring against a rubric, so managers still decide what good looks like and review calls themselves. Fireflies is a meeting assistant used across recruiting, product and marketing too, which makes it easy to roll out company-wide but less tailored to sales methodology.

tl;dv suits managers who coach to a playbook and want to see whether reps follow it. Its Business plan, at $29 per seat per month on annual billing, adds AI playbook monitoring, AI objection handling, unlimited multi-meeting AI insights and scheduled AI reports, with no usage-based AI fees. Below that, the free plan records unlimited video with 10 AI-noted meetings, and Pro at $18 per seat per month billed annually adds unlimited AI notes, custom note templates, follow-up email drafts and 5,000+ integrations through Zapier. Recording covers Google Meet, Zoom and Microsoft Teams, and transcription works in 30+ languages. CRM field mapping logs notes and insights into deal records, and the API, webhooks and MCP server let RevOps teams route data elsewhere. It is not a revenue platform: there is no forecasting or pipeline inspection, and phone dialer coverage is less documented than Avoma's or Sybill's, so it fits video-first sales motions best.

Jiminny sits between the AI notetakers and the enterprise suites. It records phone and video calls, transcribes them in 60+ languages and logs details, transcripts and AI summaries to Salesforce or HubSpot. For coaching, it gives instant AI feedback and scorecards on real calls and lets managers build playlists of the best ones for ramping new hires. Competitive intelligence shows when and how rivals come up in deals. Three plans, Capture, Scale and Grow, step from recording to rep coaching to performance and deal health views. Pricing is quote-based and built from three seat types: Recording seats for reps, Insights seats for managers and coaches, and Listener seats for people who only read transcripts. Jiminny says it charges no platform fee and no usage credits, only a one-time setup fee, but contracts run at least 12 months. A 14-day full trial without a card makes it easy to test before talking terms.

Salesloft Conversation Intelligence is the choice when calls should drive the rest of the sales workflow rather than sit in a separate library. Since Salesloft and Clari combined, the old Clari Copilot product page redirects here, and the Salesloft login menu now includes Clari Forecast. The product records, transcribes and analyzes every sales call, scores calls automatically and tracks objections across the pipeline. During calls, battlecards and real-time AI guidance help reps handle objections. Afterward, AI writes summaries and follow-up emails and updates the CRM, and coachable moments become tasks in rep workflows, so coaching happens between weekly one-on-ones too. Stakeholder sentiment and buying group views show where to engage next, and buyer signals flow into the forecast. Prices are not published and purchases go through sales, and the case for it is strongest if you also run Cadence, Deals or Clari Forecast.

Outreach builds its conversation intelligence on Kaia, which joins meetings and calls live, shows real-time content cards and then produces transcripts, summaries, action items and CRM updates. For managers, the Topics report shows what buyers raise at each sales stage, playlists collect the best recordings for objection handling and ramping, and Kaia Chat lets account teams comment and give praise inside Outreach. Automated scoring arrives through AI Coach Cards in the Amplify Plus package, which also includes 50,000 AI credits and deal health alerts. A useful compliance option records only the seller side of a call, and Kaia Translations converts summaries and transcripts for global teams. Pricing is the drawback: Outreach combines per-seat access with consumption-based AI credits and publishes no figures, so cost depends on how much AI your team uses. For teams not already sequencing in Outreach, a standalone tool is easier to buy.

Chorus captures and analyzes customer calls, meetings and emails, then turns them into three kinds of insight. Team performance views help managers identify winning behaviors, cut new-hire ramp time and check methodology adherence. Deal intelligence syncs contacts and communications from the field into the CRM to show deal momentum and churn risk. Market intelligence tracks competitors and customer language for product and marketing teams. Its distinguishing feature is the link to ZoomInfo: relationship history for each contact or company sits next to ZoomInfo's B2B data, which helps reps plan the next touch. ZoomInfo says Chorus is backed by 14 technology patents. The product page publishes far less than rivals on scoring, integrations or pricing, and every path leads to a demo request, so buyers should ask for specifics on scorecards and dialer coverage. For teams that do not buy ZoomInfo data, Gong or Avoma documents more for the money.