Chorus by ZoomInfo review

Chorus captures and analyzes customer calls, meetings and emails, then turns them into three kinds of insight. Team performance views help managers identify winning behaviors, cut new-hire ramp time and check methodology adherence. Deal intelligence syncs contacts and communications from the field into the CRM to show deal momentum and churn risk. Market intelligence tracks competitors and customer language for product and marketing teams. Its distinguishing feature is the link to ZoomInfo: relationship history for each contact or company sits next to ZoomInfo's B2B data, which helps reps plan the next touch. ZoomInfo says Chorus is backed by 14 technology patents. The product page publishes far less than rivals on scoring, integrations or pricing, and every path leads to a demo request, so buyers should ask for specifics on scorecards and dialer coverage. For teams that do not buy ZoomInfo data, Gong or Avoma documents more for the money.

Who it is for

ZoomInfo customers that want call analysis linked to the contact and company data they already buy.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Capture and analysis of customer calls, meetings and emails
• Team performance insights to spot winning behaviors and methodology adherence
• Deal intelligence that syncs contacts and communications to the CRM
• Market intelligence on competitors and voice of the customer
• Connected intelligence with ZoomInfo contact and company data

Strengths and weaknesses

• Strength: Ties call insights to ZoomInfo's B2B data
• Strength: Covers coaching, deal and market intelligence
• Strength: Backed by 14 technology patents according to ZoomInfo
• Weakness: No published price
• Weakness: Scoring and integration details are thin on the product page
• Weakness: Most useful when you also buy ZoomInfo data

Key facts

• Parent company: ZoomInfo
• Patents: 14 (vendor figure)
• Coverage: Calls, meetings and emails

Where it ranks

Chorus by ZoomInfo is No. 10 in our Best Conversation Intelligence Software verdict.