Outreach Conversation Intelligence (Kaia) review

Outreach builds its conversation intelligence on Kaia, which joins meetings and calls live, shows real-time content cards and then produces transcripts, summaries, action items and CRM updates. For managers, the Topics report shows what buyers raise at each sales stage, playlists collect the best recordings for objection handling and ramping, and Kaia Chat lets account teams comment and give praise inside Outreach. Automated scoring arrives through AI Coach Cards in the Amplify Plus package, which also includes 50,000 AI credits and deal health alerts. A useful compliance option records only the seller side of a call, and Kaia Translations converts summaries and transcripts for global teams. Pricing is the drawback: Outreach combines per-seat access with consumption-based AI credits and publishes no figures, so cost depends on how much AI your team uses. For teams not already sequencing in Outreach, a standalone tool is easier to buy.

Who it is for

Outreach customers that want call coaching and live meeting help on the same platform as their sequences.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Kaia joins calls live with real-time content cards
• AI Coach Cards with automated scoring on Amplify Plus
• Topics report showing what buyers raise by sales stage
• One-sided call recording for compliance needs
• Kaia Translations for summaries and transcripts

Strengths and weaknesses

• Strength: Live in-call assist for reps
• Strength: One-sided recording option helps with consent rules
• Strength: Playlists for ramping and objection handling
• Weakness: Pricing is request-only and mixes seats with AI credits
• Weakness: Automated scoring sits on the top Amplify Plus package
• Weakness: Best value only for existing Outreach users

Key facts

• Pricing model: Per-seat access plus consumption-based AI credits
• Amplify Plus AI credits: 50,000
• Compliance: One-sided call recording, GDPR support

Where it ranks

Outreach Conversation Intelligence (Kaia) is No. 9 in our Best Conversation Intelligence Software verdict.