Newo.ai review

Newo.ai bills by units drawn from one shared voice and text balance. A voice session from 30 seconds to three minutes costs one unit, a short session or voicemail costs 0.2 units, longer calls are billed in three-minute increments, and a text session of up to 15 agent messages costs half a unit. Pay As You Go starts at $0 with 50 free units once per new account, then $1.75 per unit, with no payment method needed. The AI Receptionist plan at $299 a month includes 200 units and drops extra units to $1.50, and adds outbound calling. Every plan includes inbound calls, web chat and social messaging, and calls disconnected as spam within 30 seconds cost nothing. Newo.ai signs a BAA before handling health data and holds SOC 2 Type 1. The subscription is expensive for a small shop, and the unit model takes more planning than a flat minute allowance.

Who it is for

Restaurants, dental groups and multi-location businesses that want calls, chat and lead handling on one balance.

Price

Pay as you go from $0 with $1.75 per unit; AI Receptionist plan $299 per month for 200 units.

AI Receptionist $299 /mo
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Shared voice and text balance where one unit is roughly one call
• Inbound calls, web chat and social messaging on every plan
• Outbound calling on the AI Receptionist and Enterprise plans
• HIPAA support with a signed BAA, and SOC 2 Type 1
• White-label and Director Mode on Enterprise

Strengths and weaknesses

• Strength: No payment method needed to start on pay as you go
• Strength: Spam and instant hang-ups are not billed
• Strength: Same capabilities on every plan, so tiers differ only by volume
• Weakness: The subscription plan starts at $299 a month
• Weakness: Unit math for long calls and texts takes work to forecast
• Weakness: Outbound calling is off by default and needs support to enable

Key facts

• Plans: Pay As You Go, AI Receptionist, Enterprise
• Billing unit: 1 unit per 30 second to 3 minute voice session
• Compliance: HIPAA with BAA, SOC 2 Type 1

Where it ranks

Newo.ai is No. 8 in our Best AI Receptionists verdict.