Smith.ai review

Smith.ai comes from a long-running human answering service, and its AI receptionist keeps that option close. The Free plan includes 25 real calls a month, then $3.00 per call, along with 24/7 answering, recordings, transcripts and summaries, lead qualification, call routing, AI scheduling, analytics and native integrations such as Clio and Zapier. A Quality Studio lets you test the receptionist with simulated calls before it answers real ones. Pro starts at $150 a month for 75 calls and adds dedicated onboarding, live phone, email and chat support and custom SMS branding, with lower per-call rates at 150 or 300 calls. Enterprise from $500 adds custom prompting, full-service setup and multi-location support. Calls the AI should not handle can go to more than 500 North America-based receptionists as a per-call add-on. The cost per call is higher than most rivals here.

Who it is for

Law firms and professional practices that want AI answering with a human backup for complex calls.

Price

Free plan with 25 calls a month; Pro from $150 per month for 75 calls.

Set it up yourself with dedicated support. $150 /mo
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Quality Studio to test the receptionist with simulated calls before going live
• Lead qualification, call routing and AI scheduling with Calendly and other tools
• Native integrations with Salesforce, HubSpot, Clio Grow and Clio Manage
• English and Spanish fluency with 12+ voices
• Optional escalation to 500+ North America-based human receptionists

Strengths and weaknesses

• Strength: Permanent free plan with 25 real calls a month
• Strength: Human receptionists can take calls the AI should not handle
• Strength: Strong fit for legal intake through Clio
• Weakness: Paid plans start at $150 a month, the highest entry price here
• Weakness: Priced per call, with $2.00 per call on Pro
• Weakness: Human escalation costs extra per call

Key facts

• Free plan: Yes, 25 calls a month, then $3.00 per call
• Plans: Free, Pro, Enterprise
• Customers: 5,000+ businesses, per the vendor

Where it ranks

Smith.ai is No. 4 in our Best AI Receptionists verdict.