Frontdesk review

Frontdesk sells the AI receptionist as part of a wider front office. Business-in-a-Box costs $99 a month, or $79 a month billed annually, and includes 200 voice minutes plus 100 website chatbot conversations, 400 text messages, 500 email drafts, 300 website form submissions and unlimited sequence workflows. An AI-native CRM stores each lead, and automations can trigger a follow-up call, a booking or an escalation when a record changes. Up to 20 outbound calls a day handle reminders. The vendor lists 20+ languages, HIPAA compliance, Zapier and setup in about five minutes from your website and documents. A 1,000-credit overage pool is included each month, with auto-reload at $10 per 1,000 credits. The trade-offs are a single self-serve tier, a hard cap on outbound calls, and credit-based overage that is harder to predict than a simple per-minute rate.

Who it is for

Small businesses that want phone answering, chat, texting and a CRM in a single plan.

Price

Business-in-a-Box $79 per month billed annually or $99 billed monthly, with 200 voice minutes.

Answering phone calls starts at $99/mo on Business-in-a-Box, or $79/mo billed annually
Quoted from the vendor pricing page on November 6, 2026.

Key features

• 200 voice minutes, 100 chatbot conversations and 400 SMS a month
• AI-native CRM with sequence automations and website forms
• Up to 20 outbound calls a day for reminders and follow-ups
• Knowledge base built from your website and documents
• 20+ languages and HIPAA compliance

Strengths and weaknesses

• Strength: One plan covers voice, chat, SMS, email drafts and a CRM
• Strength: 1,000 overage credits included each month
• Strength: No contracts and cancel anytime
• Weakness: Only one self-serve plan; volume pricing needs a demo
• Weakness: Outbound calls have a hard daily cap of 20
• Weakness: Credit-based overage takes some effort to forecast

Key facts

• Plans: Business-in-a-Box, Partner / Enterprise
• Free trial: 7 days
• Customers: 10,000+ businesses, per the vendor

Where it ranks

Frontdesk is No. 3 in our Best AI Receptionists verdict.