Avoca review

Avoca is the most complete product here for a contractor that runs a real call center. Its AI CSR answers calls, texts and chats and books jobs around the clock, and the site lists a Simple Scheduler for self-service booking, web chat, speed-to-lead replies in under 15 seconds, a direct Google LSA integration and outbound drip campaigns across SMS and calls. Coach scores every call and flags missed opportunities, which helps managers who still have human CSRs. Avoca is a ServiceTitan certified app with deep CRM integration and says it is SOC 2 certified and trusted by more than 1,000 service leaders. The case studies describe multi-brand HVAC and plumbing groups consolidating call centers and after-hours vendors. What Avoca does not publish is a price: the pricing page returned a 404 when we checked, and the path in is a 20-minute demo. Small shops on Jobber or Housecall Pro will find better documented fits.

Who it is for

Larger HVAC, plumbing and electrical operators and multi-brand groups on ServiceTitan that want AI and coaching across the whole call center.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• AI CSR that answers calls, texts and chats and books jobs 24/7
• ServiceTitan certified app with deep CRM integration
• Speed-to-lead responses in under 15 seconds and a direct Google LSA integration
• Outbound SMS and call drip campaigns to re-engage past customers
• Coach that scores every call and surfaces missed opportunities

Strengths and weaknesses

• Strength: Covers inbound, outbound, web chat and QA in one product
• Strength: SOC 2 certified
• Strength: Industry pages for HVAC, plumbing, electrical, roofing, restoration and more
• Weakness: No public pricing
• Weakness: Demo required to start
• Weakness: ServiceTitan is the only field service platform named on its homepage

Key facts

• Customers: 1,000+ service leaders, per the vendor
• Security: SOC 2 certified
• Funding: $125M Series B at a $1B valuation, per the vendor
• Pricing: Quote after a 20-minute demo

Where it ranks

Avoca is No. 2 in our Best AI Answering Services for Contractors verdict.