Gorgias AI Agent review

Gorgias is the ecommerce specialist on this list. Its AI Agent is trained on a store's help center, catalog, policies and past conversations, and it can act in Shopify rather than only answer: refunds, cancellations, order edits, address changes, package tracking, returns with prepaid labels, discounts and subscription changes are all listed as built-in actions, with custom actions available through any API. Brand voice can be set per channel across email, chat, SMS and social. An assistant called Gaia lets the support team configure skills and pull reports in plain language. Pricing is based on ticket volume instead of seats, which suits stores with seasonal staff. The Starter plan with AI Agent costs $40 a month and includes 30 automated interactions, after which each costs $1.50 on that plan. Outside ecommerce, much of what makes Gorgias useful does not apply.

Who it is for

Shopify and ecommerce brands that want the AI to refund, edit and track orders.

Price

Starter with AI Agent from $40 per month billed monthly, including 50 tickets and 30 automated interactions.

$40 /mo Billed monthly · cancel anytime Included 50 tickets / month 30 automated interactions
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Built-in actions for refunds, cancellations, order edits, address updates and returns
• Trained on help center, product catalog, policies and past conversations
• Tone of voice settings for email, chat, SMS and social
• Gaia assistant that configures workflows and reports in plain language
• Custom actions through any API or app

Strengths and weaknesses

• Strength: Order actions in Shopify are built in rather than custom work
• Strength: Priced by ticket volume, not by agent seat
• Strength: Setup is designed for CX teams without engineers
• Weakness: Built around ecommerce, so less suited to SaaS or B2B support
• Weakness: Starter includes only 30 automated interactions
• Weakness: Overage is $1.50 per automated interaction on monthly plans

Key facts

• Pricing basis: Tickets and automated interactions per month, not seats
• Integrations: 100+ ecommerce integrations
• Brands: 17,000+ per Gorgias
• Basic plan with AI: $90 per month billed monthly, 300 tickets and 30 automated interactions

Where it ranks

Gorgias AI Agent is No. 4 in our Best AI Customer Support Agents verdict.