9 Best Hotel Chatbots of 2026

Enso Connect prices one unit the same way whether it is a vacation rental listing or a hotel room, which makes it a natural fit for operators who run both. Every plan includes EnsoAI, a unified inbox, the Boarding Pass guest portal, upsells, a CRM and a dashboard. The AI agent answers guest messages on every channel, and the Core plan includes one WhatsApp brand, a website chat widget, an email inbox and an SMS line. You set up an AI knowledge base, messaging style, policies and escalation rules, and test replies in a sandbox before going live. Core starts at $16 per unit a month billed yearly, or $20 monthly, with a 5 unit minimum and no setup fees. Pro at $24 adds AI that runs workflows and tasks for up to 5 brands, and Max at $28 adds AI that runs operations across the portfolio. Enso walks through pricing for your portfolio on a demo call before you sign.

HiJiffy is built only for hotels, and it covers the full stay from the first website question to the review request after checkout. HiJiffy says its AI handles up to 90% of guest conversations across web, social, WhatsApp and OTA channels and routes the rest to staff with context and a suggested reply. The booking assistant guides travelers through booking in chat, and if a guest leaves a phone number and consent but does not finish, HiJiffy follows up on WhatsApp. Pricing is published in USD and scales with room count: Basic starts at $109 a month billed yearly for website FAQs in 3 languages, Pro at $179 adds a generative AI chatbot with 132 languages, social media, messaging apps, OTAs and email, and Premium at $359 adds the AI digital concierge, PMS integration, WhatsApp and SMS. Each plan adds a setup fee per 5 properties. The catch is that the features most hotels want sit on Premium.

HostBuddy AI is made by hosts for short-term rentals, and it does one job: answering guests through the property management system you already run. It uses the details you give it about each property, plus your rules and procedures, to answer questions, troubleshoot problems such as a lock that will not open, and escalate issues to your team. It can also offer early check-in, late checkout and gap nights in the conversation and set up messages from pre-arrival to checkout. HostBuddy lists AI messaging, PMS integration, a website chat widget, global language support, custom tone and delay, and a testing sandbox. Pro costs $7 per property a month after a 2 week free trial, Elite $10 and Ultimate $12. Elite and Ultimate add longer conversation history, more guest message sequences and team collaboration. HostBuddy says it has powered 25,000+ properties and processed 40M+ messages.

Asksuite is a booking-focused platform for hotels, built around Sophia, an AI reservation assistant that answers multi-topic questions 24/7 in multiple languages by text or audio and sends automatic quotes. An omnichannel CRM brings WhatsApp, Instagram, Facebook, email and web chat into one place, and Asksuite connects through the official WhatsApp API rather than an unofficial gateway. AskFlow Agents add specialized AI agents for check-in and check-out, booking confirmation, promotional vouchers, chat recovery, booking engine abandonment, unavailability follow-ups and group quotes, and they work best when Asksuite is connected to your PMS, booking engine or CRM. A copilot helps the reservations team answer faster, and analytics track revenue from conversations. Asksuite says it serves 5,500+ hotels in more than 80 countries and was named the top hotel chatbot by HotelTechAwards for the seventh year in 2026. There are no public prices, so setup starts with a demo.

Akia serves hotels and vacation rentals with an AI agent that answers guests in seconds and knows their reservation, so a late checkout request can be checked and confirmed in the chat. Akia says up to 90% of messages never reach your team. The Basic plan already includes a unified inbox for SMS, email, web chat, OTA, WhatsApp and social messages, plus mini apps for digital check-in, arrival guides, tipping and menus, scheduled messaging and upsells. Pro adds ID verification, advanced routing and conditional messaging, and Max adds AI Voice, which answers the phone, transfers calls and writes call summaries. Skills let staff describe a procedure in plain words, such as handling a maintenance request, and the AI follows it for the next guest. Akia connects to dozens of property management systems and has 2,000+ customers. Every plan and module is priced through sales, so you cannot compare cost without a call.

Canary Technologies sells a broad guest management system to hotels, from independents to large brands, and its AI messaging sits inside a suite that also covers check-in, payments and upsells. The Core bundle includes mobile check-in, a unified inbox across SMS, WhatsApp, LINE and WeChat, automated and broadcast messages, guest segmentation and a digital compendium. Advanced adds AI messaging responses, AI service ticket creation, translation in 100+ languages, tablet registration, dynamic upsells with 0% commission and digital tipping. Pro adds the AI webchat agent embedded on your website, with 24/7 instant answers, custom reservation links and contact capture for the CRM. Canary also sells AI voice and an AI agent studio. Every bundle includes unlimited users, 24/7/365 support, a dedicated onboarding lead and customer success. Canary says it is used by over 20,000 hotels in 125+ countries and integrates with all major hotel PMS platforms. Prices are quote only.

Hospitable is a full toolkit for short-term rentals rather than a standalone chatbot, and its messaging is the reason many hosts start with it. The free Essentials plan syncs Airbnb, Vrbo, Booking.com and Agoda and gives you a unified inbox, calendar and scheduled guest messages. Host, at $25.52 a month billed annually for 1 property, adds automated guest messaging and AI that drafts replies for you to approve, along with dynamic pricing and AI guest issue alerts. Professional at $51.92 adds a direct booking website and smart lock automations, and Mogul at $87.12 adds fully automated guest messaging with Inbox AI, owner statements and an AI copilot. Extra properties cost $10, $15 or $30 each depending on the plan. All features can be tried free for 14 days without a credit card. The trade-off for a chatbot buyer is that hands-off AI replies sit on the top paid plan.

Duve is a guest experience platform for hotels that puts messaging, check-in and a branded guest app in one system. Its communication hub brings WhatsApp, email, SMS, Airbnb and OTA messages into one inbox with AI helping staff keep replies personal, and DuveAI answers everyday questions such as the Wi-Fi password at any hour. Guests get a branded web app with check-in, room keys, hotel information and local tips, opened from one link with no download. Online check-in collects guest details, scans documents, takes an e-signature on the registration card and collects payment before arrival. Pricing is published as minimum packages: Basic at $120 a month covers online check-in and the guest app, Pro at $150 adds the communication hub with SMS and WhatsApp and automations, and Premium at $200 adds upsells and ecommerce. Hotels that want the AI chat side therefore start at $150, and some features carry additional charges.

Revinate Chat is the AI chat product from Revinate, a hotel CRM and marketing company, and it is designed to sit on top of Revinate Core's guest profiles. Because it syncs with those Rich Guest Profiles, it can tailor answers to the guest it recognizes instead of giving generic FAQ replies. Revinate says the agentic AI resolves up to 80% of routine questions. When a request needs a person, the chat routes it to a live agent with the conversation and the guest's profile attached, and it flags high-intent booking signals for staff to follow up. The chat runs in an encrypted, browser-based interface that you can brand to match the property's look and tone. Revinate positions it as different from standard SMS or WhatsApp guest messaging, so it is mainly a website channel. There are no public prices, and the value case depends on already paying for Revinate Core.