Duve review

Duve is a guest experience platform for hotels that puts messaging, check-in and a branded guest app in one system. Its communication hub brings WhatsApp, email, SMS, Airbnb and OTA messages into one inbox with AI helping staff keep replies personal, and DuveAI answers everyday questions such as the Wi-Fi password at any hour. Guests get a branded web app with check-in, room keys, hotel information and local tips, opened from one link with no download. Online check-in collects guest details, scans documents, takes an e-signature on the registration card and collects payment before arrival. Pricing is published as minimum packages: Basic at $120 a month covers online check-in and the guest app, Pro at $150 adds the communication hub with SMS and WhatsApp and automations, and Premium at $200 adds upsells and ecommerce. Hotels that want the AI chat side therefore start at $150, and some features carry additional charges.

Who it is for

Hotels that want AI messaging on WhatsApp and OTAs together with a branded guest app and upsells.

Price

Basic from a $120 a month minimum package; the communication suite starts on Pro at $150 a month.

Minimum package: $120 / month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• DuveAI for fast answers to routine guest questions
• Communication hub for WhatsApp, email, SMS, Airbnb and OTA messages
• Branded guest app with no download or password
• Online check-in with ID scan, e-signature and payment collection
• Personalized upsells, mobile ordering and digital keys

Strengths and weaknesses

• Strength: Published minimum package prices
• Strength: Strong guest app and online check-in in the same product
• Strength: Duve says its hotels see 8-12% upsell conversion
• Weakness: Messaging and automations start on Pro, not the entry plan
• Weakness: Several features are included with additional charges
• Weakness: Setup starts with a demo

Key facts

• Basic: $120 a month minimum, online check-in and guest app
• Pro: $150 a month minimum, adds the communication hub and automations
• Premium: $200 a month minimum, adds upsells and ecommerce
• Integrations: PMS, payment providers and digital keys; new PMS links built on request where feasible

Where it ranks

Duve is No. 8 in our Best Hotel Chatbots verdict.