Akia review

Akia serves hotels and vacation rentals with an AI agent that answers guests in seconds and knows their reservation, so a late checkout request can be checked and confirmed in the chat. Akia says up to 90% of messages never reach your team. The Basic plan already includes a unified inbox for SMS, email, web chat, OTA, WhatsApp and social messages, plus mini apps for digital check-in, arrival guides, tipping and menus, scheduled messaging and upsells. Pro adds ID verification, advanced routing and conditional messaging, and Max adds AI Voice, which answers the phone, transfers calls and writes call summaries. Skills let staff describe a procedure in plain words, such as handling a maintenance request, and the AI follows it for the next guest. Akia connects to dozens of property management systems and has 2,000+ customers. Every plan and module is priced through sales, so you cannot compare cost without a call.

Who it is for

Boutique hotels and rental operators that want AI on text messages, chat and the phone line from one vendor.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• AI agent that answers guest messages using reservation data
• Unified inbox for SMS, email, web chat, OTA, WhatsApp and social
• AI Voice that answers calls, transfers them and writes call summaries on Max
• Mini apps for digital check-in, arrival guides, tipping and menus
• Skills that turn written procedures into steps the AI follows

Strengths and weaknesses

• Strength: Covers text channels and the phone line with the same AI
• Strength: Unlimited users on every plan
• Strength: Mini apps open inside the chat with no download or login
• Weakness: No published prices on any plan or module
• Weakness: AI Voice requires the top Max tier
• Weakness: Marketing, reputation and keyless entry are paid modules

Key facts

• Customers: 2,000+, per Akia
• Plans: Basic, Pro and Max, priced by sales
• Automation claim: Up to 90% of messages never reach your team, per Akia
• Users: Unlimited on every plan

Where it ranks

Akia is No. 5 in our Best Hotel Chatbots verdict.