Enso Connect review

Enso Connect prices one unit the same way whether it is a vacation rental listing or a hotel room, which makes it a natural fit for operators who run both. Every plan includes EnsoAI, a unified inbox, the Boarding Pass guest portal, upsells, a CRM and a dashboard. The AI agent answers guest messages on every channel, and the Core plan includes one WhatsApp brand, a website chat widget, an email inbox and an SMS line. You set up an AI knowledge base, messaging style, policies and escalation rules, and test replies in a sandbox before going live. Core starts at $16 per unit a month billed yearly, or $20 monthly, with a 5 unit minimum and no setup fees. Pro at $24 adds AI that runs workflows and tasks for up to 5 brands, and Max at $28 adds AI that runs operations across the portfolio. Enso walks through pricing for your portfolio on a demo call before you sign.

Who it is for

Operators with hotel rooms, rental listings or both who want AI messaging, a guest portal and upsells at one per-unit price.

Price

Core from $16 per unit a month billed yearly, $20 monthly; 5 unit minimum and no setup fees.

Core Starting at $16 per unit/month, billed yearly
Quoted from the vendor pricing page on November 9, 2026.

Key features

• EnsoAI Agent on every plan, answering guest messages on every channel
• Unified Inbox with WhatsApp, website chat widget, email and SMS
• Boarding Pass guest portal with contactless check-in and check-out
• Automated upsells, fees and damage waivers
• AI knowledge base, messaging style, policies, escalations and sandbox

Strengths and weaknesses

• Strength: Same price for a hotel room or a rental listing
• Strength: No setup fees, with onboarding and PMS connection included
• Strength: AI agent included on the entry plan rather than sold as an add-on
• Weakness: 5 unit minimum and pricing confirmed on a demo call
• Weakness: AI workflows and task generation need Pro or Max
• Weakness: Phone calls are listed as coming soon

Key facts

• Core: $16 per unit yearly, $18 quarterly, $20 monthly
• Pro: From $24 per unit yearly, up to 5 brands
• Max: From $28 per unit yearly, unlimited brands
• Automation claim: Up to 95% of guest conversations automated with AI, per Enso

Where it ranks

Enso Connect is No. 1 in our Best Hotel Chatbots verdict.