HiJiffy review

HiJiffy is built only for hotels, and it covers the full stay from the first website question to the review request after checkout. HiJiffy says its AI handles up to 90% of guest conversations across web, social, WhatsApp and OTA channels and routes the rest to staff with context and a suggested reply. The booking assistant guides travelers through booking in chat, and if a guest leaves a phone number and consent but does not finish, HiJiffy follows up on WhatsApp. Pricing is published in USD and scales with room count: Basic starts at $109 a month billed yearly for website FAQs in 3 languages, Pro at $179 adds a generative AI chatbot with 132 languages, social media, messaging apps, OTAs and email, and Premium at $359 adds the AI digital concierge, PMS integration, WhatsApp and SMS. Each plan adds a setup fee per 5 properties. The catch is that the features most hotels want sit on Premium.

Who it is for

Independent hotels and hotel groups that want a published price and an AI that drives direct bookings and handles in-stay requests.

Price

Basic from $109 a month billed yearly, based on the number of rooms, plus a $109 setup fee for each 5 properties.

Starting at €99 /month $109 /month £99 /month based on the number of rooms +€99 setup fee for each 5 properties +$109 setup fee for each 5 properties
Quoted from the vendor pricing page on November 9, 2026.

Key features

• AI booking assistant that walks travelers through booking step by step
• Automated booking recovery on WhatsApp when a guest leaves a booking unfinished
• Generative AI chatbot with 132 languages on the Pro plan
• AI digital concierge and PMS integration on the Premium plan
• Automated WhatsApp campaigns for check-in, upsells, surveys and reviews

Strengths and weaknesses

• Strength: Public USD prices, which is rare among hotel chatbots
• Strength: Pro plan includes unlimited agents and unlimited messages
• Strength: Covers booking, arrival, in-stay and post-stay messages in one product
• Weakness: Basic covers website chat only and 25 FAQ topics
• Weakness: Setup fees rise to $699 per 5 properties on Premium
• Weakness: PMS integration and WhatsApp campaigns start on Premium at $359 a month

Key facts

• Basic: From $109 a month yearly, website channel, 3 languages
• Pro: From $179 a month yearly, social, messaging apps, OTAs and email
• Premium: From $359 a month yearly, adds WhatsApp, SMS and PMS integration
• Hotels: Trusted by 2,600+ hotels, per HiJiffy

Where it ranks

HiJiffy is No. 2 in our Best Hotel Chatbots verdict.