Ruby Live Chat review

Ruby is a virtual receptionist company, and its chat product puts the same trained receptionists on your website. Chat plans cost $143 a month for 10 chats, $335 for 30 and $520 for 50, and every plan has the same features: 24/7/365 coverage including after hours, weekends and holidays, chat transcripts, customized FAQs, a chat box designed to fit your site, implementation and ongoing support, and a call-connect feature that brings warm leads to your phone. HIPAA-compliant chat is available. Adding chat to a receptionist plan saves 20%, so 10 chats cost $115 in a bundle. Ruby lists more than 5000 integrations and gives customers free access to ArtiBot, its automated lead capture chatbot. For a law firm, Ruby makes most sense when phones and chat should sound like one front desk. At more than $14 a chat on the entry plan, it is the costliest per conversation here.

Who it is for

Small firms that already use or want Ruby's phone receptionists and prefer people over bots on chat.

Price

$143 per month for 10 chats; 20% off when bundled with a receptionist plan.

10 chats per month Great for startups $143 /month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• 24/7/365 website coverage including after hours, weekends and holidays
• Call-connect brings warm leads straight to your phone
• Customized FAQs and the information Ruby collects
• HIPAA-compliant chat services available
• Chat implementation and ongoing support

Strengths and weaknesses

• Strength: Real people on every chat
• Strength: Same team that answers your phones
• Strength: Bundle with receptionist plans for 20% off chat
• Weakness: Highest cost per chat on this list
• Weakness: Only 10 chats on the entry plan
• Weakness: No AI agent answering on its own

Key facts

• Chat plans: 10, 30 or 50 chats a month
• Bundles: Up to 10 chats for $115 with a receptionist plan
• Free tool: ArtiBot access included with Ruby

Where it ranks

Ruby Live Chat is No. 9 in our Best Chatbots for Law Firms verdict.