Intaker review

Intaker is the most law-specific option on this list. Its website chat is video-first and uses conversational flows that ask for case type, urgency and location, then guide each lead to the right next step: a booked meeting, a connected call or a retainer signed in the chat. Beyond the website, Intaker answers leads from text, Google Local Services Ads, WhatsApp, Meta and phone in one communications hub. Named AI agents handle specific jobs: Arthur replies to LSA message leads, Owen drives more calls and Jane captures leads. Visual pipelines, automations triggered by lead actions or case status, and a mobile app for iOS and Android cover follow-up, and Intaker connects to your case management system. The vendor says more than 2000 law firms use it. The drawback is that pricing is not published, so firms must talk to Intaker before they can compare costs.

Who it is for

Personal injury, criminal defense and family firms that run paid ads and need instant replies on every channel.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Video-first website chat with conversational flows in your firm's branding
• Captures case type, urgency and location and routes leads on those answers
• Schedules meetings, connects calls and signs clients inside the chat
• AI agents for Google LSA messages, call follow-up and lead capture
• Pipelines, workflows and a mobile app for iOS and Android

Strengths and weaknesses

• Strength: Built only for law firm intake, with legal workflows out of the box
• Strength: One inbox for chat, text, LSA, WhatsApp, Meta and phone
• Strength: Clients can be signed during the chat
• Weakness: No public pricing
• Weakness: Integrations are not listed by count on the site
• Weakness: More platform than a solo firm with little traffic may need

Key facts

• Customers: 2000+ law firms, per the vendor
• AI agents: Arthur (LSA), Owen (calls), Jane (lead capture)
• Mobile app: iOS and Android

Where it ranks

Intaker is No. 1 in our Best Chatbots for Law Firms verdict.