Review · Business & work
RingCentral AI Receptionist review
AI Receptionist (AIR) for the RingCentral phone system, answering calls and texts and routing by name, location or keyword.
By the DBotMaker research desk · Updated November 6, 2026
- Capabilities (40%)
- 8.6
- Ease of setup (30%)
- 7.4
- Value (30%)
- 6.8
RingCentral AI Receptionist, called AIR, plugs into the RingCentral phone system rather than standing alone. It answers calls around the clock, handles FAQs, books appointments and collects leads, and it now answers text messages as well, including booking by text. Routing works by names, locations and keywords, and when a call goes to a person the agent passes along a summary so callers do not repeat themselves. The receptionist recognizes the caller's language and switches during the call, and setup uses your website, FAQs or uploaded documents. RingCentral lists AIR as an add-on on its Core, Advanced and Ultra RingEX plans and includes it in the AI Customer Engagement Bundle, which is priced on request. We could not confirm a standalone US dollar price for AIR on the pricing page, so the price is pending. It is most practical for organizations that already run their phones on RingCentral.
Who it is for
Companies already on RingCentral, or larger teams that want AI answering inside an enterprise phone system.
Price
See vendor pricing (USD check pending).
US price check pending. See the vendor pricing page.
Key features
- Answers calls 24/7, handles FAQs, books appointments and captures leads
- Routes calls by names, locations and keywords with a call summary on handoff
- Recognizes the caller's language and switches during the call
- Answers text messages and books appointments by text
- Trained from your website, FAQs or uploaded documents
Strengths and weaknesses
- Strength: Adds to an existing RingCentral phone system
- Strength: Handles several callers at once during peak hours
- Strength: Context-rich handoffs to live agents
- Weakness: AIR is an add-on on Core, Advanced and Ultra plans
- Weakness: Standalone AIR price was not shown on the page we checked
- Weakness: Sales contact is the main path to buy
Key facts
- Availability: Add-on to RingEX; included in the AI Customer Engagement Bundle
- Channels: Voice and SMS
- Demo line: 1-844-587-9247
Where it ranks
RingCentral AI Receptionist is No. 9 in our Best AI Receptionists verdict.
Alternatives we scored
Visit ringcentral.com · Questions or corrections: editorial@dbotmaker.io