Quo (Sona) review

Quo, a business phone service for small teams, includes its Sona AI agent on every plan. Starter costs $15 per user per month billed annually and includes a local or toll-free number per user, US and Canadian calling and texting, voicemail transcripts and the Quo API. Every plan gets 1,000 free automation credits, which equals 10 calls handled by Sona, and paid credit tiers start at $25 a month for 4,000 credits. You place Sona at points in your call flow, give it your hours, services, pricing and FAQs, and instruct it to take messages, send scheduling links, transfer calls or route to departments. Calls are recorded and summarized in the same inbox the team uses. Sona supports English, Spanish and French but cannot switch languages mid-call. It is a strong add-on for teams already choosing a phone system, but the included AI call allowance is small.

Who it is for

Small teams that need a business phone number and want an AI agent to cover missed calls.

Price

Starter $15 per user per month billed annually; Sona included with 10 calls of credits.

Starter $15 per user per month
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Sona answers, takes messages and captures leads at chosen points in the call flow
• Business knowledge from hours, services, pricing and FAQs
• Scenario instructions to send scheduling links, transfer or route calls
• Recorded calls with summaries inside the Quo workspace
• SMS lead capture for missed calls, free during beta

Strengths and weaknesses

• Strength: Phone number, calling and the AI agent in one subscription
• Strength: Test Sona's responses before launch
• Strength: Credit packs from $25 a month scale AI call volume
• Weakness: Only 10 AI-handled calls are included before credit packs
• Weakness: Sona supports English, Spanish and French but cannot switch mid-call
• Weakness: Priced per user, which adds up for larger teams

Key facts

• Plans: Starter, Business, Scale
• AI credits: 1,000 free credits; 1 call = 100 credits
• Languages: English, Spanish and French

Where it ranks

Quo (Sona) is No. 7 in our Best AI Receptionists verdict.