Capsule CRM review

Capsule CRM keeps the basics simple and aims its Starter plan at teams of 1 to 5. The free plan allows up to 2 users, 250 contacts, 5 custom fields and one sales pipeline, enough to try the product with real data. Starter costs $18 per user per month billed annually or $22 monthly and raises the contact limit to 30,000, adds email templates, a shared mailbox for addresses like sales@ and premium integrations with tools such as Xero and Zendesk. Growth at $36 adds 5 sales pipelines, 5 project boards, automations and enhanced AI tools, and Advanced at $54 raises those limits to 50. Capsule lists 100+ integrations, including QuickBooks, Slack and Zapier. Every paid plan has a 14-day trial with all features and no card. The weak spot is that a team running more than one pipeline, for example sales and renewals, has to jump to Growth.

Who it is for

teams of 1 to 5 that manage clients and projects

Price

Free plan for 2 users and 250 contacts; Starter from $18 per user per month billed annually.

Starter $18, Growth $36, Advanced $54 and Ultimate $72 when billed annually
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Free plan for up to 2 users with 250 contacts and 1 sales pipeline
• Starter includes 30,000 contacts, email templates and a shared mailbox
• Growth adds 5 sales pipelines, 5 project boards and enhanced AI tools
• 100+ integrations, including Xero, QuickBooks, Slack and Zapier
• 14-day trial of every paid plan with no card required

Strengths and weaknesses

• Strength: Permanent free plan for 2 users
• Strength: Starter's 30,000 contact limit is generous for a small team
• Strength: Trial includes every feature of the chosen plan
• Weakness: Free plan is capped at 250 contacts and 5 custom fields
• Weakness: Multiple pipelines need Growth at $36 per user
• Weakness: Monthly billing costs $22 per user on Starter

Key facts

• Free plan: Up to 2 users, 250 contacts
• Starter: $18 per user per month billed annually, $22 monthly
• Growth: $36 per user per month billed annually
• Integrations: 100+

Where it ranks

Capsule CRM is No. 7 in our Best CRM for Small Business verdict.