Thoughtly review

Thoughtly is a voice agent platform aimed at sales and revenue teams rather than support desks. Every plan includes voice, SMS and iMessage, email follow-up and multi-step workflows, with unlimited usage listed across channels and no per-seat or per-channel fees. Agents sync both ways with HubSpot, Salesforce, Zoho and other CRMs, pass attribution and UTM data through, and connect to 200+ native integrations and a REST API. They speak 34+ languages, and voice cloning takes a 20-second sample. You can choose GPT, Claude or Gemini as the model, use Cartesia and ElevenLabs stock voices, and bring your own Twilio or Telnyx carrier. Flex supports 10 concurrent calls with email support, Scale adds 100+ concurrent calls, auto-QA, a dedicated CSM and an uptime SLA, and Enterprise adds HIPAA, SSO and dedicated infrastructure. The catch is that no plan has a public price, so every route starts with a sales conversation.

Who it is for

Revenue teams that want voice agents to call, qualify and follow up with inbound leads and sync results to the CRM.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Inbound and outbound voice agents plus SMS, iMessage and email follow-up
• Two-way CRM sync with HubSpot, Salesforce and Zoho
• 34+ languages and voice cloning from a 20-second sample
• Genius knowledge base that ingests text, PDF, audio, CSV and URLs
• Bring your own carrier with Twilio or Telnyx

Strengths and weaknesses

• Strength: Unlimited usage across channels listed on every plan
• Strength: No per-seat or per-channel fees
• Strength: 200+ native integrations plus a REST API
• Weakness: No public prices on any plan
• Weakness: HIPAA and BAA are Enterprise only
• Weakness: Flex is limited to 10 concurrent calls

Key facts

• Plans: Flex, Scale, Enterprise
• Languages: 34+
• Customers: 1,000+ revenue teams, per the vendor

Where it ranks

Thoughtly is No. 9 in our Best AI Voice Agents verdict.