ElevenLabs Agents review

ElevenLabs sells its agent platform as monthly plans with minutes included rather than pure metering. The free plan gives 15 call minutes and 4 concurrent calls, Starter costs $6 a month for 75 minutes, Creator $22 for 275, and Pro $99 for 1,238 minutes with 20 concurrent calls; extra minutes are $0.08, and the LLM and telephony are billed at cost on top. The builder covers system prompts, knowledge bases, workflows and tools, and the same agent can answer phone calls, web chat, WhatsApp, SMS and email without losing context. Guardrails, simulations and automated tests help you check an agent before a client hears it, and analytics track success rate and CSAT. The voice catalog is the main reason many teams start here. For an agency billing per minute, the included-minute plans are simple to resell, but low concurrency on cheaper tiers and Enterprise-only BAAs limit it for busy or regulated lines.

Who it is for

Developers and small agencies who want strong voices and a builder with a predictable monthly bill and included minutes.

Price

Free plan with 15 call minutes; Starter $6 per month with 75 minutes; extra minutes $0.08 plus LLM usage at cost.

Then $6 per month
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Workflow builder for multi-step agents with knowledge bases and RAG
• One agent across phone, web, WhatsApp, SMS and email with shared context
• Guardrails, simulations and automated tests before launch
• Built-in analytics with success rate, CSAT and language usage
• Choice of LLMs from Google, Anthropic, OpenAI and open models

Strengths and weaknesses

• Strength: Permanent free plan with 15 minutes and 4 concurrent calls
• Strength: Paid plans include a block of minutes, which makes client billing easy to plan
• Strength: Telephony and LLM are passed through at cost
• Weakness: Per-minute overage of $0.08 excludes the LLM
• Weakness: Concurrency is low on entry plans: 6 on Starter, 10 on Creator
• Weakness: BAAs for HIPAA are Enterprise only

Key facts

• Free plan: 15 minutes of calls, 4 concurrent calls
• Pro plan: $99 per month with 1,238 minutes and 20 concurrent calls
• Extra minutes: $0.08 per minute

Where it ranks

ElevenLabs Agents is No. 2 in our Best AI Voice Agent Platforms verdict and No. 1 in Best AI Voice Agents.