SoundHound AI review

SoundHound AI sells OASYS, an agentic voice platform used by large chains such as Casey's, Jersey Mike's, White Castle, Torchy's Tacos and Five Guys. The same agents take orders by phone, in the drive-thru and at self-service kiosks, and SoundHound adds SMS, app and in-car voice ordering. Its Polaris speech-to-text model is built to pick out orders through drive-thru noise, accents and overlapping voices, and the agents suggest add-ons and promotions on every order. OASYS connects to existing POS and menu systems, can switch languages on the fly, and includes Employee Assist, which answers staff questions through a headset or tablet. SoundHound reports an 11% revenue increase and up to 32% fewer errors at locations using OASYS. Everything runs through sales, there are no published prices, and the product page does not describe reservations, so it is a chain platform rather than a host for a single restaurant.

Who it is for

National restaurant chains that want phone, drive-thru and employee voice AI from one vendor.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Voice ordering by phone, SMS, apps, drive-thru and in-car assistants
• Polaris speech-to-text built for drive-thru noise, accents and multiple voices
• Upselling of add-ons and promotions on every order
• Employee Assist for staff through headsets or tablets
• Integration with existing POS and kitchen systems

Strengths and weaknesses

• Strength: Used by chains such as White Castle, Jersey Mike's and Five Guys
• Strength: Built for noisy audio
• Strength: One platform for guest ordering and staff support
• Weakness: Sales-led with no published prices
• Weakness: Aimed at chains, not single restaurants
• Weakness: Reservations are not described

Key facts

• Platform: OASYS agentic voice platform
• Channels: Phone, SMS, apps, drive-thru, kiosk, in-car
• Customers: Casey's, Jersey Mike's, White Castle, Five Guys and others
• Staff tool: Employee Assist

Where it ranks

SoundHound AI is No. 10 in our Best AI Phone Answering for Restaurants verdict.