PolyAI review

PolyAI sells two things. Its main platform is a managed voice agent for large contact centers, priced per minute by quote, with performance improvements, maintenance and 24/7 support folded into that rate. Separately, the Dialog-RSN-1 API gives developers PolyAI's dialog model for 2 cents per connected minute, billed per second, and new accounts get $100 in credit for a limited time. The pricing page lists SIP connections to your own carrier at no charge, pre-built connectors or any API and MCP server, voice, chat and messaging on the same agents, and test calls, simulations and A/B tests on live traffic at no extra cost. Infrastructure is SOC 2 and ISO 27001 certified. For an enterprise replacing a phone tree, the managed model removes a lot of work. For agencies and small developers, the platform price is not published, and the 2 cent API is one component, not a ready phone agent.

Who it is for

Large contact centers that want a managed agent, and developers who want PolyAI's dialog model by API.

Price

Platform: per-minute pricing by quote, including improvements, maintenance and 24/7 support; Dialog-RSN-1 API: 2 cents per connected minute, billed per second.

Connected minute, billed per second 2¢ per min
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Managed platform priced per minute with ongoing improvements and 24/7 support
• Dialog-RSN-1 model API billed per second of connected time
• Own carrier over SIP at no charge
• Test calls, simulations and A/B tests on live traffic
• Latency and cost per agent in the console

Strengths and weaknesses

• Strength: Lowest model rate here at 2 cents per minute
• Strength: Per-second billing with no rounding up to the minute
• Strength: SOC 2 and ISO 27001 certified infrastructure
• Weakness: Platform pricing requires a sales conversation
• Weakness: The 2 cent API rate covers the model, not a full agent stack
• Weakness: Built for enterprise contact centers more than small agencies

Key facts

• API free credit: $100 for new accounts, limited time
• Billing: Per second of connected time
• Telephony: Own carrier over SIP at no charge

Where it ranks

PolyAI is No. 9 in our Best AI Voice Agent Platforms verdict and No. 8 in Best AI Voice Agents.