Hostie review

Hostie positions itself as a virtual concierge rather than only a phone bot. It brings calls, texts and emails into one place, adds texting from Instagram and Google Maps, and gives staff an operator app to watch conversations live, read transcripts and reply to guests. Essential covers answering and sends links so guests can view menus, book or order online. Premium adds full reservation integrations to book and modify tables, takeout ordering by phone or text, 20 languages and 24/7 support. Hospitality Plus adds cross-booking across a group's restaurants, conversation scoring, event inquiry capture and targeted text marketing. Hostie lists integrations with OpenTable, Resy, Toast and Square among others, and says it answers an average of 85% of questions, with the rest forwarded to a host. It offers a free trial, but no plan shows a price, so cost needs a sales conversation.

Who it is for

Independent full-service restaurants and hospitality groups that want calls, texts and email in one inbox.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Calls, texts and emails in one shared inbox, plus Instagram and Google Maps texting
• Full reservation integrations to book and modify reservations on Premium
• Takeout ordering by phone or text on Premium
• Live transcripts and an operator app to reply to guests directly
• Hospitality group cross-booking and event inquiry capture on Hospitality Plus

Strengths and weaknesses

• Strength: Unlimited simultaneous calls
• Strength: Free trial offered
• Strength: Strong fit for groups that also want texting and marketing
• Weakness: No prices on the pricing page
• Weakness: Essential plan sends links for reservations and orders rather than booking them
• Weakness: 20 languages arrive only on Premium

Key facts

• Plans: Essential, Premium, Hospitality Plus, Enterprise
• Answer rate: 85% of questions answered, 15% forwarded to a host, per Hostie
• Languages: 20 on Premium
• Phone number: Works with any phone system or ports your number

Where it ranks

Hostie is No. 6 in our Best AI Phone Answering for Restaurants verdict.