Hello Patient review

Hello Patient sells an AI agent called Mia that picks up patient calls, texts and web chats for dermatology, ENT, orthopedics, urgent care, primary care, dental and consumer health companies. It books visits, gives directions and hours, answers questions about services, and runs outbound recall and follow-up campaigns. The FAQ says the agent operates under the customer's BAA, never gives medical advice, escalates dosing or side-effect questions to staff and logs every interaction. Integrations use FHIR and HL7, with CSV exports or custom builds for systems without an API, and the vendor names athenahealth, eClinicalWorks, ModMed, NextGen and AdvancedMD among the systems it has worked with. Most clients go live in about six weeks, starting with two weeks of protocol mapping. Pricing is usage-based by conversation volume across voice, SMS and chat, but no rates are published, and only English and Spanish are standard.

Who it is for

Outpatient specialties, urgent care chains and consumer health brands that want calls and SMS handled by one agent.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• One agent for calls, texts and web chat
• Booking, directions, hours and service questions
• Escalation of dosing, side-effect and prescription questions to staff
• Outbound recall and follow-up outreach
• FHIR and HL7 integrations, with CSV exports for systems without an API

Strengths and weaknesses

• Strength: Most clients go live in about six weeks, per the vendor
• Strength: Works with a wide set of EHRs and CRMs
• Strength: Every interaction is logged for review
• Weakness: Prices are not published
• Weakness: English and Spanish only unless other languages are requested
• Weakness: Setup needs time from your clinical and operations staff

Key facts

• Languages: English and Spanish, others on request
• Go-live: About six weeks for most clients
• Pricing model: Usage-based, scaled to conversation volume

Where it ranks

Hello Patient is No. 6 in our Best AI Voice Agents for Healthcare verdict.