Hyro review

Hyro, now branding its products as Care OnCue, sells AI agents to health systems for calls, web chat and text. Inbound and outbound agents handle appointment scheduling, call routing, referrals, provider lookups, prescription requests and billing questions, and the same platform covers patient portal password resets and IT ticketing. Hyro lists integrations with Epic, Oracle Health and Salesforce, plus the Five9, Cisco and Genesys contact center platforms, and its Care Intelligence layer reports performance and ROI across departments. The company says it is live at 2,500 hospitals, clinics and facilities and reaches 30 million patients. Rollouts are consultative: Hyro says it can deploy in as little as 12 weeks and includes workflow design, patient education materials, change management and weekly hypercare. That depth suits large organizations, but there is no public pricing and the timeline is longer than a self-serve platform.

Who it is for

Large health systems and hospital networks that want a consultative rollout across channels.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Inbound and outbound agents for calls
• Appointment scheduling, routing, referrals and prescription requests
• Patient portal password help and IT ticketing
• Care Intelligence reporting on performance and ROI
• Integrations with Epic, Oracle Health, Salesforce and contact center platforms

Strengths and weaknesses

• Strength: Used at 2,500 hospitals, clinics and facilities, per the vendor
• Strength: Connects to Five9, Cisco and Genesys contact centers
• Strength: Change management and patient education included in the rollout
• Weakness: No public pricing
• Weakness: Deployment takes weeks, as little as 12 per the vendor
• Weakness: Aimed at health systems more than small practices

Key facts

• Reach: 30 million patients, per the vendor
• Deployment: As little as 12 weeks
• Care settings: Health systems, FQHCs, children's hospitals, physician groups, payers

Where it ranks

Hyro is No. 4 in our Best AI Voice Agents for Healthcare verdict and No. 1 in Best Healthcare Chatbots.