Assort Health review

Assort Health builds its voice agent for the hard part of patient access: scheduling rules that differ by specialty, provider and payer. The agent books new and established visits by chief complaint, laterality, provider preference and payer protocol, offers a reschedule before cancelling, and captures insurance cards by text. Refill, records and lab requests become documented cases, and after hours it books visits and reaches the on-call provider. Because it shares a patient record with Assort's intake, referral and payment agents, it can book an open referral, text a link for an unfinished form or share a balance during the same call. Assort says it keeps two-way integrations with more than 20 EHR and practice management systems and connects to existing phone systems through SIP. Calls are reviewed against your own protocols each week. The downsides are the lack of public pricing and a sales-led setup that suits groups with steady call volume more than a small office.

Who it is for

Specialty practices, multi-specialty groups and health systems with complex scheduling protocols.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Specialty scheduling by chief complaint, laterality, provider preference and payer protocol
• Refill, records and lab requests turned into documented cases
• Insurance capture, including insurance cards sent by text
• After-hours booking and routing to the on-call provider
• Same-call actions on open referrals, unfinished intake forms and balances

Strengths and weaknesses

• Strength: Scheduling decisions are made deterministically rather than left to a general model
• Strength: Two-way integrations with more than 20 EHR and practice management systems
• Strength: Keeps your existing phone number and telephony through SIP
• Weakness: No public pricing
• Weakness: Demo and implementation required before going live
• Weakness: Built for practices with call volume, not a one-provider office

Key facts

• Training data: 300M+ patient interactions across 23+ specialties, per the vendor
• Patient rating: 4.3/5 across 344K patient ratings, per the vendor
• Other agents: Self-service, Outbound, Intake, Referrals and Payments

Where it ranks

Assort Health is No. 1 in our Best AI Voice Agents for Healthcare verdict.