Freshsales review

Freshsales is a good fit for small teams that talk to customers on several channels and want them in one record. The Growth plan costs $9 per user per month billed annually and includes a Kanban deal view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows. Pro at $39 adds contact scoring, deal insights, custom sales activities, territory management and sales sequences, and Enterprise at $59 adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs. Paid plans include 500 Freddy AI Agent sessions once per account, then the AI agent costs $49 per 100 sessions. Freshworks says it is trusted by 74,000+ businesses. The trial gives full access for 21 days, after which you pick a plan or the account is suspended. The pricing page no longer lists a free plan, and branded documents are a $19 per user add-on, so the cheap entry price grows if you need those extras.

Who it is for

teams that sell by phone, email and chat

Price

Growth from $9 per user per month billed annually.

$9 /user/month, billed annually
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Growth plan with Kanban view, contact lifecycle stages and basic workflows
• Chat, email and phone built into the CRM
• Pro adds contact scoring, deal insights, territory management and sales sequences
• 500 Freddy AI Agent sessions included once per account on paid plans
• Freddy AI Agent add-on at $49 per 100 sessions

Strengths and weaknesses

• Strength: Low entry price at $9 per user billed annually
• Strength: Phone, email and chat channels on the entry plan
• Strength: 21-day trial of the full CRM
• Weakness: No permanent free plan listed
• Weakness: Sales sequences and territory management need Pro at $39
• Weakness: Branded documents cost an extra $19 per user

Key facts

• Growth: $9 per user per month billed annually
• Pro: $39 per user per month billed annually
• Enterprise: $59 per user per month billed annually
• Free trial: 21 days

Where it ranks

Freshsales is No. 5 in our Best CRM for Small Business verdict.