Hiver review

Hiver suits the very common startup setup where support starts as a shared support@ address. Hiver Omni works with Gmail, Outlook and other providers, and Hiver in Gmail runs inside the inbox your team already uses. The Growth plan costs $25 per user per month billed annually, or $35 monthly, and lists AI Agents, AI Copilot, Skills for step-by-step procedures, an AI Knowledge Builder, a shared inbox with ticketing, live chat, rule-based automations and pre-built analytics. Hiver does not publish a separate per-resolution fee for its AI agents on the pricing page, so confirm usage terms before you rely on them. Plans start at 2 seats and grow to 5, then in steps of 5. Growth caps you at 10 users and 2 shared inboxes, and Slack channel support, SLAs, CSAT surveys and API access require Pro at $55. Hiver offers free migration help and a 7-day trial of its Elite plan.

Who it is for

Startups whose support starts in a Gmail or Outlook shared inbox like support@ and should stay close to email.

Price

Hiver Omni Growth from $25 per user per month billed annually ($35 monthly), AI agents included on all plans.

Growth $25/user/month
Quoted from the vendor pricing page on November 9, 2026.

Key features

• AI Agents, AI Copilot and Skills on the Growth plan
• Shared inbox and ticketing for Gmail, Outlook and other email providers
• Email, live chat and self-service support in one workspace
• Hiver in Gmail option that works inside the existing inbox
• Free migration help from another help desk

Strengths and weaknesses

• Strength: AI agent and copilot are listed on the entry plan
• Strength: Plans start at just 2 seats
• Strength: No credit card needed for the 7-day trial
• Weakness: Slack channel support, SLAs and API access start on Pro at $55
• Weakness: Growth allows up to 10 users and 2 shared inboxes
• Weakness: Voice is a $30 per seat add-on

Key facts

• Growth: $25 per user per month billed annually, $35 monthly
• Pro: $55 per user per month billed annually
• Minimum seats: 2, then 5, then increments of 5
• Voice add-on: $30 per voice seat per month with 1,000 pooled minutes

Where it ranks

Hiver is No. 5 in our Best Help Desk Software for Startups verdict.