ChatBot.com review

ChatBot.com, part of Text, bundles an AI agent, live chat and help desk, and its proactive tools make it workable for lead capture. Proactive campaigns and live visitor tracking start on Essential, which costs $19 per user a month billed yearly, and the AI sales skill adds buying intent detection and proactive chat invitations. The AI agent can be given custom skills and a tone of voice, and hands the conversation to a person when needed. Channels on the entry plan include website, in-app, a chat page, Messenger, WhatsApp, SMS through Twilio and Shopify selling. The constraint is volume: Essential includes one AI agent, 10 AI resolutions a month, three proactive campaigns and 50 tracked visitors. Growth at $79 per user raises that to 10 agents, 200 resolutions and 30 campaigns, and extra AI resolutions cost $49.50 per 50. Teams with real traffic should price Growth from the start.

Who it is for

Small sales and ecommerce teams that want an AI agent, proactive campaigns and a shared inbox on one plan.

Price

Essential from $19 per user per month billed yearly; $25 billed monthly.

Essential For small teams earning their first revenue from chat. $19 per user / mo
Quoted from the vendor pricing page on November 9, 2026.

Key features

• AI Agent with custom skills, tone of voice and human takeover
• Proactive campaigns and live visitor tracking
• AI sales skill with buying intent detection
• Workflow automation and smart chat assignment
• Website, in-app, chat page, Messenger, WhatsApp and SMS channels

Strengths and weaknesses

• Strength: Clear per-user pricing with a 14-day trial
• Strength: Proactive campaigns included from the first plan
• Strength: Many channels on the entry plan
• Weakness: Essential includes only 10 AI resolutions a month
• Weakness: Extra AI resolutions cost $49.50 per 50
• Weakness: Only 50 live visitors tracked on Essential

Key facts

• Essential: $19 per user a month yearly, 1 AI Agent, 10 AI resolutions
• Growth: $79 per user a month yearly, 10 AI Agents, 200 resolutions
• Trial: 14 days, no credit card

Where it ranks

ChatBot.com is No. 8 in our Best Lead Generation Chatbots verdict.