Abby Connect review

Abby Connect has run a human receptionist service for about 20 years and now sells AI answering on the same subscription. Plans are counted in Abby Minutes: Starter costs $164 a month for 50, Essential $329 for 100 and Professional $599 for 200, and minutes double when calls go to the AI receptionist. You decide which calls the AI handles and which go to a US-based person, and you can change the mix at any time. Setup starts with an onboarding call where the team captures your greeting and questions, and Abby audits AI responses over time. English and Spanish are included, and caller data is available in the AbbyGo app and portal or synced to CRMs and calendars. For dental offices, the human option helps with anxious patients and billing disputes, but the price per minute is high and the site lists no dental PMS integration.

Who it is for

Practices that want people to answer some calls and AI to answer the rest.

Price

Starter $164 per month for 50 Abby Minutes, doubled when calls go to AI.

$164 per month 50 Abby Minutes
Quoted from the vendor pricing page on November 9, 2026.

Key features

• One subscription covers AI and US-based human receptionists
• You choose which calls AI handles and which a person handles
• English and Spanish included
• Onboarding call to set greeting and questions
• AbbyGo app and portal for caller data

Strengths and weaknesses

• Strength: Human backup for sensitive patient calls
• Strength: Minutes double when calls go to AI
• Strength: Free trial and no setup fee
• Weakness: Highest entry price on this list
• Weakness: Small minute allowance on Starter
• Weakness: No dental PMS integration listed

Key facts

• Plans: Starter, Essential, Professional, Growth
• Free trial: Yes, length not published
• Languages: English and Spanish

Where it ranks

Abby Connect is No. 9 in our Best AI Receptionists for Dental Offices verdict.