Yellow.ai review

Yellow.ai is one of the few enterprise conversational AI vendors with a public entry price. The Free plan includes 500 resolutions a month and then charges $0.99 per resolution, while Enterprise adds unlimited agents and sessions, 35+ channels and SOC 2, GDPR and ISO compliance on a custom contract. Agents are built from natural language prompts and handle voice, chat and email, with a multi-LLM design that lets you choose from 15+ models per task. The Nexus VOX product targets voice agents in 500+ languages. Analytics go beyond dashboards: the Analyze module reviews conversations, generates knowledge base articles and tracks sentiment and topics. Yellow.ai lists 150+ integrations, including Salesforce, Zendesk, Genesys and Nice, and HIPAA, ISO 27001, ISO 27701, SOC 2 Type II and PCI-DSS 4.0.1 compliance. The free tier is limited across most features, so treat it as a trial of the builder rather than a production plan.

Who it is for

Mid-size and large companies that want voice, chat and email agents with published per-resolution pricing and enterprise compliance.

Price

Free plan with 500 resolutions a month, then $0.99 per resolution; Enterprise is custom.

500/month included, then $0.99 per resolution
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Build, test and deploy agents from natural language prompts
• Multi-LLM architecture with 15+ LLMs to choose from
• Analyze module and LLM analytics with sentiment and topic tracking
• Conversational knowledge base with agentic RAG
• Automated testing and an AI Copilot to test and debug agents

Strengths and weaknesses

• Strength: Free plan with 500 resolutions a month to start
• Strength: HIPAA, ISO 27001, ISO 27701, SOC 2 Type II and PCI-DSS 4.0.1 listed
• Strength: 150+ integrations including Salesforce, Zendesk, Genesys and Nice
• Weakness: Free plan limits most features and channels
• Weakness: Per-resolution billing adds up at high volume
• Weakness: Enterprise features and 35+ channels need a sales contract

Key facts

• Free plan: 500 resolutions per month included
• Enterprise channels: 35+
• Customers: 650+ global brands

Where it ranks

Yellow.ai is No. 5 in our Best Conversational AI Platforms verdict.