Posh review

Posh builds AI for financial institutions only, with customer-facing products for the phone and the website and employee products for training and quality review. The Voice Assistant answers FAQs, routes calls and completes banking transactions, while the Digital Assistant covers the website and mobile app and, per the vendor, also reaches SMS and email. Posh says it builds and maintains its integrations in-house, and the list is specific: cores including COCC, Corelation, Fiserv, Jack Henry and Symitar; online banking from Alkami, Q2, Lumin Digital and others; telephony from Avaya, Cisco, Genesys, NICE and Twilio; and voice biometrics from Pindrop. That is what lets the assistant check balances and make transfers rather than only answer questions. CoachQA scores every contact center conversation against your procedures, which helps compliance teams. There is no published price and the product is sold through demos, so budget for a sales cycle.

Who it is for

Banks and credit unions that want a phone and website assistant with in-house integrations to their core and telephony.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Voice Assistant that answers FAQs, routes calls and automates banking transactions
• Digital Assistant for websites and mobile apps that ingests your site and documents
• Posh Answers, an AI help center that turns website search into answers
• Knowledge Assistant and CoachQA for employees and compliance review
• Posh Portal to update answers, flows and links in real time

Strengths and weaknesses

• Strength: Integrations built and maintained in-house
• Strength: Long list of named telephony and online banking partners
• Strength: Go live in weeks with a US-based implementation team
• Weakness: No public pricing
• Weakness: US banks and credit unions only in practice
• Weakness: Fewer self-serve tools than general platforms

Key facts

• Clients: 150+ banks and credit unions, per the vendor
• Online banking: Alkami, Apiture, Fiserv, Lumin Digital, NCR, Q2
• Voice biometrics: Pindrop, illuma

Where it ranks

Posh is No. 3 in our Best Banking Chatbots verdict.