Salesforce Agentforce review

Agentforce is the agent layer of Salesforce, so its strengths and limits both come from the CRM. Builders get Agentforce Builder, Prompt Builder and Agent Script, and agents respect the Salesforce security and access policies you already have. Pricing has three paths. Flex Credits cost $500 per 100,000 and are spent per action, which also covers Agentforce Voice. Customer-facing agents can be billed at $2 per conversation. Per-user options include the Agentforce User License at $5 a month, which still requires Flex Credits, the Agentforce Coworker license at $50 a month with searches included, and Flat Fee Access at $125. Salesforce Foundations lets customers start for $0. The flexibility is real, but so is the complexity, and teams without Salesforce CRM data get much less out of it, which drags down setup and value scores.

Who it is for

Companies that run sales and service on Salesforce and want agents that act on CRM data.

Price

Agentforce User License $5 per user per month plus Flex Credits ($500 per 100,000); Coworker $50 per user per month.

Deploy Agentforce agents company wide for all your employees. $ 5 USD/User/Month (Requires Flex Credits)
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Agentforce Builder, Prompt Builder and Agent Script
• Agentforce Coworker as a standalone per-user license
• Agentforce Voice priced through Flex Credits
• Customer-facing agents billed per conversation
• Agents inherit Salesforce security and access policies

Strengths and weaknesses

• Strength: Several pricing models: per action, per conversation or per user
• Strength: Agents work on Salesforce CRM data with existing permissions
• Strength: Salesforce Foundations lets existing customers start for $0
• Weakness: Most value depends on an existing Salesforce org
• Weakness: Flex Credits cost $500 per 100,000 on top of user licenses
• Weakness: Pricing choices take time to compare

Key facts

• Flex Credits: $500 per 100,000 credits
• Conversations: $2 per conversation
• User License: $5 per user per month, requires Flex Credits
• Coworker License: $50 per user per month
• Flat Fee Access: $125 per user per month

Where it ranks

Salesforce Agentforce is No. 9 in our Best AI Agents verdict.